Abdelrahman Shaheen Email & Phone Number

Cairo, Cairo Governorate, Eg

• Monitor overall suppliers' performance metrics to ensure their compliance with Cartona’s standards.• Responsible for purchasing to suppliers to increase their stocks and adding new products.• Improve efficiency of our suppliers by delivering the best service to our customers.• Maintain continuous business relationships with suppliers and resolve operational issues between retailers/suppliers and the company.• Onboard new suppliers by providing them with all the necessary tools and information to start working.• Negotiated favorable terms and contracts with suppliers.• Developed and executed innovative marketing campaigns that increased product visibility and sales.• Conducted regular performance evaluations for suppliers and implemented supplier-specific strategies which led to constructive results.• Convincing suppliers and Implementing increase of commission rate based on history of sales.

• Receive Customer’s car for Services and Repairs, apply repair orders on Systems.• Technically competent to understand the customer needs and requirements.• Filling customer data on the system using (Data Accuracy Rate).• Promotion of Special Service Campaign.• Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.

• Performs in a supervisory capacity by coordinating, scheduling, and handling daily operation. • Handle customers’ issues and complaints.• Accurate and efficient data entry• Greeting customers at reception and register all customer data in CRM System.• Perform monthly analysis besides reports for the service center.In this very busy role for a popular Automotive Co., accuracy and clear written and verbal communication were essential. Quite often I was required to work alone and I have therefore developed the ability to take responsibility and use my own initiative. In addition, dealing with all complaints right through to resolution has helped me develop strong communication and negotiation skills.

• Communicating with clients to understand their needs and explain product value.• Building relationships with clients based on trust and respect.• Collecting and analyzing data to learn more about consumer behavior.• Resolving complaints and preventing additional issues by improving processes.• Acting as a client advocate with a focus on improving the buyer experience.• Identifying industry trends.

Egypt

• Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service.• Meets defined KPIs including NPS and sales.• Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.

• Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service.• Meets defined KPIs including NPS and sales.

Data Science And Artificial Intelligence

- Python - Object-Oriented Programming OOP - Statistics and Mathematics - Web Scraping - SQL Database - Data analysis with NumPy / pandas/.

Bachelor'S Degree, Commerce And Business Administration

Activities and Societies: event planning and organizing (Student Activity)Accounting