Shaik Usman Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

preparing project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvementsWill drive project deliverables and task details by through the use reports, tracking charts and, checklists. Aligns the activities of resources internal to the business unit to achieve on-time and within.

Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all teams and sites.Uses tools to gather data and analyze trends or patterns affecting quality.Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost.Six Sigma.

Bengaluru, Karnataka, India

Manage the Unacademy's on-boarding process of new educators in order to ensure a seamless transition to the day-to-day activity pipeline.Leading and effectively managing projects end-to-end.Building strong relationships with educators through effective interpersonal skills.Serve as the lead point of contact for all educators account management.

Bengaluru, Karnataka, India

Acquisition of new partners by initiating, structuring, and negotiating high-impact strategic partnership. Manage and develop existing partnerships to maximize revenues and user experience and optimise costs.Interact with partners to develop a combined strategy to achieve mutual goalsMonitoring of the direction / nature of the partnership to take timely.

Abu Dhabi, United Arab Emirates

Quality Health Safety & Environment- site locations/projects and build risk assessment, method statement evaluation, safety training to engineers, creating and implementing SOP, built software application to drive quality of work, managed multiple govt. project

Bangalore

Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, leadership, operations, analysts and the Service Quality teams.Performs mock calls.

Bangalore

Liaise with internal departments to fulfill business requirements for proceeding with short sale casesCommunicate verbally and in writing with internal and external parties to take appropriate action on loan accountsAccurate and timely documentation of systems with information pertaining to loan accountsMulti-tasking in regards to work types of varied.

Tamil Nadu

Contributes information, ideas, and research to help develop marketing strategiesHelps to detail, design, and implement marketing plans for each product or service being offeredSets marketing schedules and coordinates with colleagues, sponsors, media representatives, and other professionals to implement strategies across multiple channelsDevelops sales.