I have worked in both the contact centre support and operational environments, and have been exposed to both the captive and outsource call centres. I am a self driven individual that seeks opportunities to broaden their skillset while focusing on adding tangible value to an organization in any activity that I undertake.Specialties: I am able to easily translate operational performance to trends and then use derived trends to formulate and inform meaningful strategies for future business direction.I am extremely comfortable working with numbers and analysis, but have also had vast experience in managing people with very positive outcomes.