Ashaki Howard Email & Phone Number

Successfully implemented comprehensive retention strategies resulting in a significant reduction in employee turnover rates.Implemented effective exit interview processes to identify key drivers of turnover and develop targeted improvement plans.Led the development and implementation of robust job analysis processes to accurately assess job roles, responsibilities, and requirements.Collaborated with department heads and stakeholders to streamline job roles, eliminate redundancies, and optimize organizational structure.Developed clear performance metrics, key performance indicators (KPIs), and performance review processes to objectively evaluate employees.Developed and executed recruitment strategies to attract top talent, utilizing innovative sourcing methods, including social media and networking platforms.

Greater Chicago Area

Provide customized solutions for customers by informing and providing each with options that may be available if the customer is having difficulty making their mortgage payment. Manage accounts in order to assist with all mortgage-servicing needs including escrow and loss mitigation.• Efficiently manage over 500 mortgagee accounts as a single point of contact in order to provide customers with outstanding mortgage servicing in all areas.• Make analytical assessments of mortgagors financial standing, identify solutions, and successfully sell those solutions.• Keep current with market changes and regulations.

Greater Chicago Area

Proactively examine and review transaction data for suspicious activity and possible fraud. Verify required documentation and assist customer service representatives with questions or issues regarding possible fraudulent orders. Respond to phone calls from financial institutions in an effort to mitigate potential chargebacks.• Reject fraudulent and suspicious activity by utilizing various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data.• Decreased the overall missed fraud rate by conducting extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes.• Dispute active chargebacks in a timely and professional manner.

West Loop

• Increased employee retention rates and improved new agent overall progression.• Ensured all key team responsibilities were handled throughout the day by monitoring live chat, phone, and order processing queues.• Communicated regularly with team management regarding scheduling trends, agent issues, and other timely trends.

Greater Chicago Area

• Ensured the highest level of professional re-seller satisfaction by acting as a liaison between buyers and sellers.• Answered questions in a friendly and positive manner through inbound calls and LiveChat requests from existing professional re-sellers.

Greater Chicago Area

• Acted as a liaison between buyers and sellers to ensure the highest level of customer satisfaction.• Advised and respond to customers about their live sports and entertainment event tickets.• Took inbound calls and LiveChat requests from existing customers to answer questions in a friendly and positive manner.• Made outbound calls to customers for ticket shipment confirmation and to ensure customer satisfaction.• Tracked shipments on ticket orders for customers and problem solved if tickets were arriving later than expected.• Ability to acknowledge customer concerns with empathy.

1603 W. Taylor St.

• Participated in training sessions on research protocols, including study design, assessment tools and biological data collection (i.e. urine and saliva samples)• Participated in training sessions focused on community violence related to conducting research in the field • Completed required protection of human subjects training• Recruited eligible participants for study and schedule assessments

Greater Chicago Area

• Implemented new curriculum weekly.• Assisted direct manager with any extra duties.• Created and implemented original poetry curriculum for 3rd-8th grade students.

Greater Chicago Area

• Strategized effective ways to successfully organize downtown workers to fight for a higher living wage.• Organized members within a community.• Organized and lead community meetings.• Door Knocked in order to petition list build.

Master Of Industrial And Organizational Psychology, Business, Management, Marketing, And Related Support Services

The TCSPP M.A. Industrial and Organizational Psychology (I/O) program trains students in the essential diagnostic and consultative skills.

Bachelor’S Degree, Psychology

Activities and Societies: President of Minority Association of Premedical Students (MAPS) African American Association Network.

Highschool Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Junior Class President, Senior Class President, Vice President of Poetry Club, President of Poetry Club, Vice.