Ashaki Dale Email & Phone Number

Responsible for transforming and transferring patient data upon request. Validating data, storing documents, updating records and helping staff with data entry tasks.

Train to help our members and providers with medical, dental and flex calls. In addition to being trained as a member advocate by helping to educate members on all the benefits of their plans including available incentives. Advising members to take advantage of preventive screenings and services offered through their employer’s benefits. Assisting members to establish a primary care physician, if needed. Assist with scheduling medical appointments when needed

Answered incoming phone calls from customers and identify the type of assistance the customer needs. Quoted eligibility and benefits to both members and providers. Provided accurate information on authorizations for treatment. Asked appropriate questions and listened actively to identify specific questions or issues while documenting required information in computer systems. Provided general claim support by reviewing claims. Participated in meetings to share, discuss, and solution for error trends, as well as potential process improvements. Consistently met established productivity, schedule adherence and quality standards.

Jackson, Mississippi, United States

The duties were to perform administrative duties such as answer clinic phone calls, direct patient's calls and messages to the direct source, updating medical records, verifying patient demographics, checking eligibility status for health insurances, scheduling diagnostic testing appointments, check-in patients while also checking accuracy of information; update charts as needed, collect POS copays and deductibles, open and close daily cash drawer, assist with scheduling department follow up visits with reschedule projects that are assigned daily, and also assisted in training incoming employees.

Jackson, Mississippi, United States

Provided 24/7 coverage by responding to client needs. Operated computer databases, perform telephone activities and use office equipment. Handled patient complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Assist with appointment verification and all patient inquiries.