• Responding to official calls and communicating with clients through phone or email to inform and book necessary services and tasks.• Planning and ensuring that all due services and tasks are completed within the required month.• Attending emergency call-outs for clients and booking at the earliest availability according to the nature of pest activity.• Following up with clients regarding gate passes, work permits, pest issues, and follow-up services for villas, apartments, Palaces, residential, and commercial buildings.• Applying for entry permits from maintenance facilities such as EO, PALACES, DEYAAR, EMAAR, and NAKHEEL properties.• Drafting circulars and sending them to clients before the Pest Control Treatment.• Efficient management and utilization of available manpower and drivers.• Updating the service reports in the CRM (Odoo) and filing them accordingly on a daily basis.• Preparing the JCR form (Job Completion Report), and LPO (Purchase Order). • Keeping records of Dubai Municipality IDs and Occupational Health Cards for all field staff, renewing them when due, and applying for new staff. • Assisting field staff in day-to-day requirements and emergencies related to work to ensure smooth operations.• Generating invoices for call jobs and contracted services as soon as the service is completed.• Coordinating the delivery of invoices and equipment, as well as collecting cheques/payments from customers.• Contacting clients in advance, preparing contract renewal paperwork, and sending the contracts for signatures.• Taking care of the chemical inventory, overseeing the handling of chemicals, and assuming responsibility for the chemical storage facility.• Keeping track of the Service Report Book Records, Call job Records, and chemical book records.• Distributing necessary materials and chemicals to technicians and maintaining/updating records daily.• Implementing loss prevention programs by keeping daily records.

• Register and issue membership cards to new customers who visit the casino directly or come through the Sales and Marketing department. • Establish and maintain sustainable relationships with new and existing customers. • Update and maintain the system to manage membership administration, generate customer reports, including points given to customers, customer types, and create daily in-house lists. Also, communicate information to relevant departments or management upon request. • Coordinate with relevant departments and communicate customer issues, complaints, and requests in an efficient manner to maintain high customer satisfaction and quality service.• Maintain personal hygiene and grooming standards, be well-presented with uniforms, and demonstrate good body language, eye contact, and friendly demeanor while speaking clearly and displaying enthusiasm and excitement. • Maintain a helpful, cheerful, and courteous attitude towards staff and patrons at all times.• Coordinate with the sales and marketing team, airport representatives, and make arrangements for VIP deposits upon arrival. • Ensure continuous and properly organized communication flow with team members and other departments. • Adhere to the code of conduct and company procedures concerning duties, work schedules, punctuality, leaves, and attendance. • Update and maintain a daily log book, necessary records, and prepare reports as required to update the manager. • Be well-informed and prepared for special events, promotional events, special theme nights, or any other special arrangements. • Ensure guests receive their reimbursements without delay once they have achieved the specific package or completed points. • Assist in analyzing customer feedback on product ranges, new releases, and prepare reports. • Assist the manager and HOD in initiating operational procedures. • Perform other relevant functions assigned by the management from time to time.

• Distributing leads equally among team members using the CRM system. • Developing and implementing new strategies to boost sales and revenue. • Assessing lead quality daily and advising the manager and retention team accordingly. • Establishing relationships with clients and building rapport to encourage them to buy products and services. • Keeping track of market trends and prices to educate clients. • Monitoring the CRM system regularly for new leads and assigning them to the relevant team members. • Working with the manager, retention team, and affiliates to improve the system by listening to customer feedback. • Following up with new and existing clients to generate more sales. • Demonstrating products and guiding clients through the purchase process. • Coordinating with the financial department to resolve any issues during the purchase. • Identifying potential sales by analyzing client needs. • Contacting clients at a scheduled time to close sales. • Recording all client information in the CRM system for future communication. • Ensuring all clients are contacted daily by the team. • Closing deals with proper sales tactics and negotiation skills. • Meeting/exceeding sales targets by promoting all products, services, features, plans, and promotions to clients. • Arranging credit memorandums and refunds for canceled sales orders. • Preparing and submitting monthly reports on leads and sales. • Suggesting and implementing changes to sales policies as needed. • Conducting market and competition research regularly.

• Ensure all assigned clients are contacted and complete the sales process to close deals.• Meet or exceed daily and monthly sales quotas, even if it means working on weekends. • Attending daily morning meetings to discuss the new sales strategies and current market trends, products, and prices and how we can take advantage of them to increase sales and conversion rates.• Maintain strong relationships with clients by keeping them updated on new offers and services through phone calls and emails. • Follow-up with new and existing clients on a regular basis to generate sales daily. • Reporting to the team leader and the manager about the status of the lead at every middle and end of the working day.• Using strong influencing skills with customers in order to influence them to purchase the service and products.• Identifying prospective clients by cold calling, sending emails, networking, and making sure to direct the client to the right path by giving them the necessary information about the products, services, and market trends.• During pre-sale, listen to clients and understand their problems/requirements to build trust and create a good connection. • Following the KYC (Know Your Client) procedures to collect the necessary details to understand the prospective client and their needs.• Consulting clients carefully and ensuring to follow and apply the ABC (always be closing) strategy to increase the conversion rate.• Explaining and walking through the process of opening online payable accounts like Binance, Wisenex, and Bit-The-Bank.• Reviewing the documents, approving/rejecting them, and uploading them to the CRM (Microsoft Dynamics 365) to finalize the verification process.• Finding and assigning the right retention agent according to the client's preferences.• Aggressively pursue competitive accounts by differentiating the company from competitors.• Developing strategic relationships, especially with Closed-lost prospects and bad leads.

• Providing outstanding customer service via inbound and outbound phone calls, live chat, and emails.• Handling every call with the highest degree of courtesy and professionalism (at least around 40 - 60 calls per day).• Providing higher standards of service via live chat (at least 100 – 150 chats on busiest days).• Resolving and responding to customer cases and tickets every morning and as soon as they are received. (Escalating the issues to the proper department or higher authorities or manager if needed)• Checking emails and responding to queries as soon as they are received.• Acting as a bridge between clients and the entire departments of the company.• Checking clients’ profiles and sending them verification emails on a daily basis.• Reviewing the received documents by email and instructing the clients according to the standards of the document.• Posting the approved documents to the Microsoft Dynamics 365 CRM and updating the clients about the verification status by email.• Making sure that all the documents are fully confidential and secure.• Documented transactions by completing forms and record logs.• Maintaining the database by entering, verifying, and backing up data.• Submitting a weekly report on live chats, emails with queries, and verification status to the Manager.• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.• Proved successful working within tight deadlines and a fast-paced atmosphere.