Highly accomplished professional over 10 years experience within various management & leadership roles. Currently, Customer Experience Manager with a demonstrated history of working in the freight & logistics industry. Skilled in operations management, strategic planning, people development and performance management. My skills and strengths have successfully been proven to be transferable across different industries. Furthermore, I am known for the following skills and attributes; • Planning & implementation• Project coordination and management• Professional leadership• Reporting & documentation• Business acumen• Problem solving & analytical• Communication skills• Innovative and creative• Team engagement• Training & developmentI’m also successful at building high performing team cultures and achieving market leading levels of performance across various functions including sales, 3rd party channels, business analytics, and change/process improvement. Through the use of my skills, knowledge and experience, I contribute to the sustainable results and drive business growth, improve workflow (saving time and cost), reducing to mitigate risks and improve staff performance.