• Managing and Troubleshooting Microsoft Windows Servers (Active Directory, File Server, Print Server, DHCP, SCCM, DNS).• Managing Hyper-V Core Servers and Virtual Machines.• Day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support over 600 users.• Managing over 50 Network printers.• Attending to user tickets/ requests through Service Desk Plus (Manage Engine).• Administrating O365 products.• Mitigating, identifying, troubleshooting, and resolving hardware and software issues on servers and end users.• Onboarding and Off boarding process for user accounts and computers.• Asset management through Service Desk Plus (Manage Engine). • Independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.• Make sure the Servers/ End user computers are 100% compliance with SCCM.

• Ensuring the 24/7/365 availability of all systems, applications, and infrastructure.• Mitigating, identifying, troubleshooting, and resolving hardware and software issues on servers in a timely and accurate fashion.• Independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.• Ensure positive customer experience and CSAT through First Call Resolution. (Directly working with USA Customer).• Managing and Troubleshooting 1000+ Microsoft Windows Servers.• Managing VM Ware VSphere, Hyper-V & Azure environment.• Troubleshooting Citrix XenApp & XenDesktop related issues.• Make sure the servers are up to date with 100% compliance through SCCM. • Monitoring and troubleshooting daily server backups through Dell EMC Avamar.• Troubleshooting 1000+ Network Printers including Microsoft print servers.

• Ensure the company network and server infrastructure is up and running 24/7.• Actively monitoring and supporting the tickets coming through the company ticketing system (Manage Engine).• Managing and administrating O365(Online Exchange), Active Directory, DHCP, DNS, File Server, Print Server, SAP, Hyper-V.• Performing employee on board and off board process from IT Department.• Performing day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users (more than 150 users) and projects of the organization.• Administrating company Firewall (Fortigate) and Enterprise Anti-Virus guard (Falcon CrowdStrike). • Maintaining company devices and server asset, provide the necessary information to the management on IT Budget.• Monitoring and ensure the servers have the latest backups.

• Supported on all the IT related issues on all the super markets.• Monitoring and working on the incidents coming through helpdesk system.• Troubleshoot more than 1500 computers and devices (POS Systems, Display units, Printers, Hand held devices, Access points, Servers, Network switches and Routers).• Escalating the vendor related issues and following up until the closure.• Installing and configuring Software, Security patches, Software updates.• Managing and Monitoring the enterprise virus guard (Kaspersky).• User creation, account creation and troubleshooting password related issues on Active Directory.• Planning and Implementation the whole IT Infrastructure on new sites.• Handled the new projects and infrastructure changes on current outlets (Infrastructure change and Replaced the old POS system with new touch system).

• Performing day-to-day maintenance and repairs, including software and computer installations and upgrades, security maintenance, troubleshooting, training, and technical support for all users (more than 350 users) and projects of the organization. • Dealing with day to day end user tickets (OS issues, Software issues, Outlook issues, Peripheral issues).• Setting up new user accounts and profiles and dealing with password issues in Active Directory.• Configuring and Troubleshooting Active Directory, MS Exchange Server, Kaspersky Server, DNS, File Server and Printer Sever, WSUS, Backup Server and ERP System.• Following up the user onboarding and off boarding IT procedures.• Monitoring the day to day mail queue, logs and mail flow in MS Exchange server.• Prioritizing and managing many open cases at one time in help desk system.• Monitoring the daily logs and virus attacks on Kaspersky Administration Server.• Setting up and troubleshooting virtual machines in Hyper-V.• Maintaining the IT Asset and purchasing company IT requirement.• Daily health check and troubleshooting Servers and Network devices. (Cisco Servers, NAS, UPS).

• Recognize the needs of the customer and provide detailed information to the customer about the technical specifications of the computer hardware/software offered by the company.• Advises customers on technical matters and recommends appropriate computer configurations. • Provide technical support after merchandise is purchased.• Demonstrate product features before and after a sale.• Assembling, Repairing, Servicing, Upgrading and Troubleshooting Computers.• Troubleshoot & Servicing Branded Computers. (HP, Dell, Acer, IBM, etc.).• Troubleshoot & Servicing Printers (HP, Epson, Canon).• Troubleshoot, Servicing and Upgrade Laptops.• Hard Disk Partition, Data Backup, Data Recovery.• Operating systems, Software / Applications Installations as per the requirement.• Setting up ADSL / Router Configuring.

• Assembling, Repairing, Servicing and Upgrading Computers. (Pentium III, Pentium IV, Dual Core, Core 2 Duo, Core 2 Quad, Core i3, Core i5, Core i7 CPU).• Installation & Troubleshoot Client Operating Systems. (Win XP, Vista, Win.7).• Installation & Troubleshoot Software (Antivirus Software, Microsoft Office Package, Graphic Packages, Multimedia Packages, Etc.).