Ashane Fernando Email & Phone Number

Sri Lanka

• Recruited and trained over 20 sales professionals to expand team capacity while functioning as a Team Leader at the "Central Sales Unit".
• Developed an innovative customer engagement program which resulted in a 50% increase in annual customer retention rate.
• Orchestrated successful development of KPIs to reach 2B in assets/liability sales annually, while acquiring, expanding and retaining client relationships to generate revenue.
• Implemented structured coaching plans for each team member, resulting in improved individual productivity of team members by 50%.
• Monitored 4B of non-performing asset (NPA) and non-performing loan (NPL) acquisitions, ensuring compliance with applicable regulations for local and foreign clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks, while managing risk/return and driving quality for new and existing clients.

Sri Lanka

• Facilitated training & development sessions for subordinates, increasing team productivity and boosting team morale.
• Collaborated with the team leader to devise business objectives & strategies that boosted sales volume by 150% within the first 12 months.
• Surfaced new business opportunities through extensive market research & analysis, along with successful cross-selling of additional products and services, resulting in a 60% increase in total revenue.
• Identified & implemented process improvements to streamline product development cycles while coordinating said projects across multiple departments.
• Spearheaded the development of customer service initiatives while planning and coordinating events to engage customers, driving a 40% increase in customer satisfaction.
• Orchestrated CSR projects that provided hours of volunteer work for local communities and raised money for charity organisations.

Sri Lanka

Bachelor Of Business Administration, Business Administration And Management, General

1st Year Completed

2Nd Grade - 12Th Grade

Our Own English High School - Al Ain