Associate Design Researcher
Current- Led or supported 30 research efforts, fulfilled 40 research requests, and contributed 2K+ hours of research support, directly impacting product strategy and design decisions.- Contributed to strategic research projects, identifying potential revenue opportunities and influencing product roadmap prioritization.- Managed and maintained key UXR operational assets, including a 670+ participant research panel, research project tracker, and Confluence knowledge base.- Provided hands-on research leadership and guidance to scrum teams, formulating research goals, developing materials, analyzing insights, and driving data-informed product improvements.- Pioneered transition from decentralized to hybrid embedded research model, reducing context switching, enabling deeper product area understanding, and improving research support consistency and team satisfaction.- Revamped non-customer research program, increasing department participation by 33.75% through proactive outreach and targeted communication, resulting in richer insights from our target demographic.