Sam Zhang Email & Phone Number

Shanghai City, China

I have been the product owner of the Microsoft eCommerce publishing platform (aka. Seller Portal Experience -Cayman and Microsoft Partner Center for Windows and Xbox program) for 6 years. The platform supports game developers to list their apps and games to Microsoft Windows and Xbox stores.My main responsibilities include: 1. Drive the product roadmap to reflect business priorities by working with cross-functional teams (business and engineering teams).2. Solicit, analyze and define detailed end-to-end product requirements and scope using process flows, technical requirements lists, specifications, diagrams, scenarios and mockups, etc.3. Capture and manage project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.4. Build trust and effective relationships with stakeholders/peers/cross-functional teams.5. Leverage data-driven insights to continuously refine and enhance the product and user experience. Key achievements:1. Play as the key role to Successfully launch Game Pass Standard globally. This helps to keep customers in Xbox ecosystem by providing an alternative to price sensitive customers after increasing the price of Xbox Game Pass Ultimate.2. Lead deliveries of key features of the Microsoft eCommerce publishing platform for various kinds of products (Apps/Games, Xbox Game Pass, Windows OS and gift card) with different monetization and promotional models.3. Improved user experience of Windows Store for customers in China through collaborating with internal and external partners to collect and analyze data, identify root cause and prioritize work items. The download speed of apps/games was improved by 100%.4. Led the auto renewal of certificates5. Launched the wish list scenario6. Integrated FDK(First Data Korea) into the Microsoft Commerce Platform7. Launched new business model - Dropship,which synergizes large user base of Microsoft stores and lower operation cost of suppliers

Shanghai City, China

1. Accountable for the project-delivery strategy to support business growth.2. Responsible for the overall effectiveness and quality of project. 3. Proactively managed engagement and project criteria, including scope management, and risk management.4. Support pre-sales. Key achievements are:1. Led a team with 50+ people of consulting and delivery project for a complex people management system for CIIC (China International Intellectech Group Co). CIIC is the top humane resource and intellectual services vendors in China. The goal of the project was to build a new platform which evolutes various existing systems to serve customers through the SAAS mode and provides extensibilities for new services in future. I adapted below delivery strategies considering the fact of much bigger size (Contractual volume: USD250+, team members: 50+), broader stakeholders (Operations, Business, infrastructure and R&D teams in CIIC and Microsoft consultants, vendors etc. ) and complex requirements.1. Setup a joint project management committee between Microsoft and CIIC leadership team to manage requirements and collaboration across teams.2. Leveraged below methods to effectively manage the scope of requirements 2.a. Aligned the ‘lift-optimization’ principle with customers. This helped to prevent requirements creep by focusing on building platform for key business requirements instead of edge cases2.b. Prioritize work items using MoSCoW methods 3. Split deliverables by phases and adapted Agile method to delivery team(scrum inside each development team and scrum of scrum among development teams).

Shanghai City, China

• Lead strategic and complex programs across teams at an organizational level.• Responsible for the capability growth of PMO team members.Key achievements:• Led the Data-as-a-Service strategic project targeting to help product manufacturers to improve their product design and quality leveraging the product insights platform by integrating product and user behavior data of own and other sources. • Led long-run training programs to improve skills and capabilities of all project managers in PMO team.

Shanghai

• Manage the delivery of consulting engagements, developing project plans, and ensuring successful completion。• During the execution, apply IBM R&D management methodologies including Market Planning, IPD (Integrated Product Development), Agile etc. through senior management interview, best practice study, Fit & Gap analysis etc. • Develop and maintain relationships with clients to ensure customer satisfaction and identify opportunities for additional services.Key achievements:• Optimized the market planning process for the Overseas Business unit of Media Residential Air-Conditioner.• Improved the efficiency of mobile phone software development process by integrating Agile methodology to the IPD process for OPPO.

• Lead the proposal preparation, reviews the project estimations, and captures inputs from key stakeholders to position Infosys suitably in order to seal the deal. • Build the project team, review progress, mitigate risk, ensure successful delivery and implementation.• As people manager, responsible for career growth and capability improvement of team members.Key achievements:• Win the MVP (Most Valuable Player) rewards twice.• Delivered the power quality monitoring system for AIPOWER. It includes subsystems like data collection, process and analysis and reporting etc. I brough the project back from tough situation successfully.• Delivered a low-cost survey system using SMS as a carrier to transfer data between mobile phone and server.• Delivered the XMobiTest which supports auto testing on Windows Mobile Phone.• Delivered a CSV data compression/decompression toolkit for FUJISTU.• Delivered the PoC (Prove of Concept) of data collection system of product manufacturing quality for Apple.

1. Perform the system appreciation & requirement analysis2. Project scheduling & monitoring3. Technical design review4. Evangelize usage of best practices and process synergies amongst project teams5. Implement and monitor processes to ensure high quality deliverables6. Prepare Weekly Status reports and participate in weekly, monthly status meeting

1. Software development planing and tracking, task assignment, progress tracking and quality management2. As the Software project Manager to manage all software modules development such as BSP(Board Support Package), hardware Driver and applications in the mobile phone development project.3. As a core team member to develop the Unified EMP(Ericsson Mobile Platform) GUI (Graphical User Interface) Platform.4. As a key point of contact between Qualcomm support team and AMOI software/hardware team to ensure all technical issues solved on time. 5. Communicated with customers against requirements/expectations of software in mobile phone.6. Developed mobile phone softtware requirement specifications and architecture design documents.7. Managed mobile phone software projects including schedule, risk identification, cost, resource and quality management etc.

1. Designed the software architecture of OPC (OLE(Object Linking and Embedding) for Process Control, see details from http://www.opcfoundation.org/) driver framework according to OPC standards and developed according to the design.2. Developed OPC drivers for Hostlink, Modbus and other industrial protocols. 3. Developed an IDE (Integrated Development Environment) module to help end users to develop, debug and run VBScript /JavaScript conviennietly in the integrated remote controlling system.4. Designed and developed OPC Client System.5. developed the device log collection, analysis and visualization module for the integrated remote controlling system. 6. On-site support for urgent cases from customers.

1. The company was a financial/accounting system solutions vendor for telecommunication industry.2. Joined the company as a junior software enginer and then growed to core member in several projects afterwards.3. Developed and self testted modules according to technical design of the accounting system. 4. Assisted project manager for requirements gathering, tefhnical design and review, coding, system deployment and customer training for the fixed assets management system.5. Learnt financial/account related knowledge in telecommunication domain and contributed to knowledge management system.6. Contributed to new technical framework design and development based on C++ Builder (It is an integrated development environment to develop C++ application conviniently).

Master Of Business Administration - Mba, Mba

Master Of Business Administration - Mba, Mba

Bachalor, Chemical Engineering, Software Engineering