- Proactively administrating and monitoring Microsoft Intune, Microsoft Entra ID, and Mobile Device Management (MDM), Microsoft 365 across the organization's global IT infrastructure, ensuring adherence to established policies and global compliance.- Demonstrating proficiency in scripting and automation using PowerShell and Bash, enhancing operational efficiency and productivity.- Collaborating with management to define long-term IT strategies aligned with business goals, Contributing to technology roadmaps, budget planning, and technology adoption decisions.- leading incident investigations, coordinating immediate responses, and implementing proactive measures to ensure the mitigation of future incidents.- Collaborate with the IT operations team to ensure the stability and security of IT systems and infrastructure.- Troubleshoot and resolve issues related to operating systems, including Windows and OS X.- Maintain documentation of IT systems, procedures, and troubleshooting guides.

- Overseeing the maintenance and management of computer systems, networks, servers, and other IT infrastructure to ensure seamless operations.- Providing prompt and effective technical assistance to users, addressing hardware, software, and network issues encountered during daily operations.- Developing and implementing comprehensive backup and recovery plans to safeguard critical data and ensure business continuity in the event of system failures or disasters.- Installing, configuring, and updating software applications, operating systems, and drivers across the organization's IT environment as needed.- Tracking and managing IT assets, including hardware, software licenses, and peripherals, to ensure compliance with organizational policies and optimal resource utilization.- Monitoring and optimizing network performance, configuring network devices, and troubleshooting connectivity issues to maintain efficient communication within the organization.- Working closely with cross-functional teams, departments, and external vendors to execute IT projects, resolve issues, and communicate updates effectively across the organization.