Managed vendors and contractors to ensure operational performance, ensuring that all team members follow the approved procedures and adhere to uniform standards.Completed daily site inspections to proactively identify risks to health and safety across the site on a daily basis by identifying hazards both physical and working practices and taking appropriate corrective action.Ensure that all contractors are issued correct badging access to floors, turnstiles and doors.Accurately reported all asset failures through the agreed processes and follow up with contractors to ensure a timely and suitable resolution.Ensured escalation procedures are in place and observed for incident and problem reporting.Audited best practice procedures in line with the Macro procedures for HSE, Quality and technical standards.Managed all facility systems (Archibus, ISO 14001, Greenstone) documentation for the Atlanta location ensure all relevant information is up to date. Managed the access control system to ensure security of all sites remains at high priority including adhering to GDPR regulations.Performed yearly audit and presentation for Atlanta facility for yearly goals for chief executives. Coordinated with reviews of Business Continuity Plans and Emergency Management Plans.Coordinate with remote IT support to resolve onsite technology-related issues in a timely manner.Undertake tenancy warden responsibilities in an emergency situation.

Acted as the point of contact among executives, employees, clients and other external partnersTook incoming calls; scheduling executive meetings and luncheons for employeesScheduled package pick-ups and kept up with office supply inventoryMaintained building cleanliness of Cafe and meeting rooms with janitorial staffManaged C-Suite executive operations including daily expenses and prepared weekly, monthly and quarterly reportFormat information for internal and external communication – memos, emails, presentations, reportsSchedules and attends meetings on behalf of executives, taking notes using various software, including word processing, spreadsheets, databases, and presentation softwareOpening, sorting and distributing incoming faxes, emails, and other correspondence

Assigns medical intake inquiries to case managers.Acted as a liaison between leadership and employees to ensure tasks are streamlined andefficient.Conducts weekly internal meetings to discuss processes and mitigate inefficient processes.Leads all project campaigns and case manager trainings via calls, webinars, and in-persontraining.Compiles weekly reports to analyze incoming case volume and distribution.

Investigated fact finding information regarding claimant’s unemployment insurance.Conducts an average of 17-20 fact finding interviews per day via calls and/or email.Enters all fact-finding information on the mainframe system for director review.Makes 95% of claimant and employer contact as necessary as per assigned.Performs proper data entry on 98% Benefit Eligibility Report (BER) and all escalations.

Managed a portfolio of 40-60 fortune 500 company clients.Performed high-value financial transactions in a consistently accurate and timely fashion.Performed day-to-day tasks around client service and annuity administration for definedbenefits and contractual contributions for individual client annuities.Ensured all benefits are paid out accurately and on-time upon the death of an annuitant.Executed special projects assigned by management by project completion date.Acted as liaison between the client and annuity holder or beneficiary.Facilitated monthly commencement meetings with client.Exercise judgment and product understanding to determine appropriate handling ofcomplex issues around core business functions of the unit and to resolve customerquestions and escalations.

Reviews processes associated with on-boarding and information collected; recommendschanges for improvements of efficiency.Manage the full life-cycle of the human resources onboarding process for roles in the U.S.Possessed strong organizational skills with extreme attention to detail, and the ability to keepemployee information confidential.Entered weekly and bi-weekly payroll for internal and external employees.Maintained candidate employee files and stores files.Contacted potential employee’s to adjudicate background information given.Reference checking on potential candidates being placed and credit checks on clientcompanies.Recruit and interview candidates to become employees and/or placements filling temporaryor temp to hire positions.

Acted as front desk administrator, external payroll and light industrial and direct hire recruiter. Managed daily operations of 10 employee staff and over 100 employees.Screened all resumes that were submitted through the company’s websiteRecruited and interviewed candidates for placement on opened assignmentsAdministrated all required drug tests and criminal background submissionsChecked references for newly interviewed employeesDeveloped salary proposals for internal employees and made salary adjustmentsProcessed weekly payroll for external employeesTrained all new internal employees on systemsHandled any onsite training classes for our bigger clients with over 50 people on site.