As a customer success manager with TechSmart, I provide strategic support to district customers that use the TechSmart platform and curriculum, collaborating with regional and local school leaders to increase student success on our platform. In collaborating with these districts, I manage multiple projects with various districts to continually improve outcomes. I also utilize a Salesforce and Airtable integration to efficiently manage accounts and conduct regular check-ins via email and Zoom.Throughout the year, I facilitate professional learning boot camps via Zoom for customers who use the TechSmart Python coding curriculum. I also promptly resolve customer support tickets and emails using Zendesk. I also use Zendesk to create help center articles on a variety of topics our teachers, districts, and students request.In my time at TechSmart, I have also introduced my team and the company at large to various tools to make our processes more streamlined. The first tool I introduced was Airtable. We now use Airtable as a means to track customers, distribute tasks, and for project planning. I now use a Salesforce and Airtable integration to manage accounts throughout the year. This integration helps me to figure out when to hold check-ins with teachers and their districts. Next, I introduced Arcade. Arcade is a software used to create interactive website demos. I introduced Arcade so we could streamline our demo process and increase the effectiveness of how we train customers to use our platform. I also created a new process for how we do email campaigns with customers, which increased readership from ~30% to ~80%.

I taught multiple computer science courses to the high school students at Tulsa School of Arts and Sciences. In these courses, students learned Python and Swift. My students who learned Swift utilized a curriculum I fleshed out that culminated with them learning iOS app design.It was also important to me that my students, regardless of which of my classes they were in, learned the term digital literacy and how to manage their online presence. We talked about the importance of not falling victim to scams online and how to educate their family members on scams.

I was a full-time teacher instructing in 8th grade science in classrooms up to 20 students. I established rapport with students, parents and critical family members. I created a welcoming environment in which all students were free to express themselves. During the 2018-2019 school year, I was the head coach of the middle school's First Tech Challenge Robotics team during its rookie year.As a teacher at TSAS, I was able to grade my students using a standards based grading method. This allowed me to fully track my students' progress toward understanding all of our standards. I would keep data on each of my students and I would ask students to chart their own mastery of standards as well. This would allow for authentic conversations about what concepts a student may have been misunderstanding. This also allowed for me to crate transparency on exams as students knew exactly which standard(s) each question on an exam covered. Standards based grading opened me up to a world of tracking student data that I genuinely enjoyed and it allowed me to build out a curriculum that was aligned to both my state's standards and the NGSS.Starting in the Spring of 2020, with the wake of the COVID-19 pandemic, I switched to a fully remote teaching environment. During this time, I have had to create innovative ways to make material accessible to all students. This involves me implementing new tools and creating ways to remotely explain how to use the tools both in and outside of my classroom environment.

During the summers, I instruct camps of up to 30 girls in various programming languages including Ruby, HTML, CSS, and Swift. I provide direction and guidance to students in their work to complete a final project. In addition to all of this, I create a welcoming environment in which all students were free to express themselves to ensure that the only thing students have to worry about is learning the code. At the end of each two week camps, scholars create a tangible website or mobile application using the knowledge they learned during camp.During the summer of 2020, the Kode With Klossy camps were 100% virtual, so I did my normal camp duties remotely via zoom. During this time, we utilized zoom and slack (as per usual with camp) to effectively communicate with scholars and provide instruction.Starting in March of 2021, I became a Senior Instructor for mobile app development at Kode With Klossy. The Senior Instructor position has all of the same duties as a normal instructor in addition to being in charge of a cohort of instructors and instructor assistants as they complete training prework. I provide encouragement and support to my cohort in order to help build them into strong and competent coding educators.

As a DEI Cohort Leader, I was in charge of creating, maintaining, and driving a curriculum that guides TFA Greater Tulsa corps members toward the regional DEI objectives. I was responsible for preparing and co-facilitating DEI spaces at All Corps Conferences. The goal of these spaces are for corps member to engage in conversation that will push them in their own identity development as well as work toward building a truly inclusive coalition.

I taught 7th Grade science full-time to classrooms up to 28 students. In this position, I developed and established rapport with students, parents and critical family members. This rapport kept all critical members of my students' families engaged in their child's learning. I enhanced my student's engagement in learning science through maintaining collaborative learning classroom environment. I observed, planned, taught and assessed practice to inform and modify instruction for multi-cultural classes with many levels of ability. In my classroom, I performed classroom benchmark assessments.During the summer, I began coaching in the color guard program of the Muskogee High School Band both during the summer and fall semester of the school year. I also started coaching the programming side of the First Tech Challenge Robotic Team of Muskogee High School, Rougher Robo Royalty, which qualified for the Oklahoma State Qualifier.

I taught six core classes, Monday through Friday and tutored struggling students when necessary. I created engaging lesson plans for students. I tutored students after school in a variety of subject matters including but not limited to biology, geometry, algebra, and ACT prep. I collaborated with academic support staff and participated in weekly Science Department team meetings regarding the best way to reach all students. I communicated weekly with parents/guardians through phone calls, email correspondence, and/or in-person meetings. I developed and maintained web-based lessons and a digital classroom. These lesson plans coordinated with the academic standards and goals I set for my students. I then utilized real data to measure student growth toward goals.

I was a Teach for America corps member. I was teaching Secondary Science (7-12th) in the Greater Tulsa region.

I answered the telephone at the help desk and troubleshoot IT problems students, faculty, and staff may have on campus. My main goal was to answer all questions effectively and work with the caller to reach a solution. If a solution could not be reached, I submitted a ticket to the appropriate department in the greater Baylor ITS workforce.

I was in charge of supervising buyers at Baylor University. This involved planning and leading the business on campus as well facilitating marketing campaigns on campus. My position as Campus Captain also required me to distribute funds and supplies to the people I was supervising.

As a cashier at Target, I met and greeted customers, rang up purchases, handled returns and refunds, and answered questions about products, services, and merchandise. I was also sometimes required to stock shelves and assist customers during their shopping experience at Target.