http://www.evoke.lk/

https://www.evoke.lk/

• Analyzing a company's IT system and infrastructure.• Diagnosing IT system problems, inefficiencies, and weaknesses.• Planning a timeline for completion of projects.• Understanding a client's business needs.• Implementing a technological solution to meet business needs.• Analyzing and determining security threats.• Providing advice on technology best practices.• Collaborating with the technical in-house team to ensure familiarity with technology.• Training staff to use the new IT system.• Monitoring the success of IT solutions.• Revise existing systems and suggest improvements• Producing detailed reports on the efficacy of the technology.

• Rendering technical knowledge in terms of managing services/products, monitoring the services & reporting service failures for rectifications, assistance on implementation of services, testing, and coordination with customers on product/service implementations.• Coordinating between Hutchison Telecommunications Lanka Pvt Ltd. (HUTCH) and WiFi Bangalore in terms of product/service implementations, management of live services, complaint management, Infrastructure management and hardware.• Correspondence on daily routine procedures related to products and services implemented.• Monitoring of MIS/CCI and generating of Daily/Monthly Reports.• 24/7 service maintenance for ensuring service delivery to the customers without any hindrance and obtaining support services from Hutch and Bangalore to avoid service breakdowns.• Coordination and assistance on User Acceptance Reports to the customers.• First opinion on services/products while testing, helping to enhance the services to make them easy to access and user friendly.• Hardware maintenance and service installations.• Managing service/product information confidentially and securely.• New product development & enhancements - Technical aspects / feasibility study / limitations from system end.• Planning monthly and other promotions with Hutch team.• Organize & attend weekly & monthly review meetings with Hutch marketing team.• Coordination with Hutch teams (IT, marketing & finance departments) to provide requested support, information and services requested by them.• Or any other task/s added from time to time by the primary reporting person.

https://www.dixpex.com/