1) Defining and maintaining the onboarding program for clients based on product initiatives2) Defining, tracking and achieving key performance indicators for the onboarding program3) Owning the implementation process for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients4) Operating as the primary point of contact during the assigned clients onboarding phase5) Ensuring the timely and successful completion of new client onboarding for all assigned accounts6) Monitoring client progress and activities to ensure adoption and timely Go Live7) Setting expectations with clients on deliverables related to their training and Go Live8) Hosting weekly virtual group training sessions for new clients9) Actively communicating with Account Executives and Customer Success Managers regarding client progress10) Assisting with high severity requests or issue escalations as needed11) Participating in cross-functional groups to establish enhancements to communications, tools and products

1) Responsible for leading and driving the New accounts on-boarding / transition into our environment2) Ensuring satisfaction of client expectations and that company processes and procedures are followed and maintained.3) Establish and manage relationships that may include internal employees and client employees.4) Work in collaboration with Sales, CRM, Operations, IT Support to help and implement changes required by a Client, or to seek out information.5) Welcome call with an intro key steps that are involved in onboarding the client.6) Sending initial documentation to collect details of client and then coordinate with internal departments to make the clients live on targeted timelines.7) Schedule trainings with client and providing adequate education, training and knowledge base to clients for their smooth operations.8) Get updates from Operations, IT Support and Product Development Teams time to time in order to escalate the overall transition of new accounts.9) Maintaining a client relationship from project kickoff to go live date10) Ensuring compliance with information security responsibilities specific to the job role11) Protecting assets from unauthorized access, disclosure, modification, destruction or interferenceClient and Worker Coordination Project Tracking, Monitoring and Performance Management12) Overseeing Quality Assurance and Feedback management processes.

1) Worked with project team to resolve project problems, improve operations and provide exceptional customer service.2) Led project team in delivery of solar projects.3) Supervision of 10KW System in South Waziristan.4) Supervision of street lights project in Lateefal, Chakwal.5) Supervision of street lights project with Pak Army in Sialkot Cantt.6) Supervision of water-pumping projects of Punjab water management department.7) Supervision of 5kw and 10kw solar projects at different locations in KPK, Rawalpindi & Islamabad.8) Coordination with procurement department.9) Responsible for B2C sales in Rawalpindi & Islamabad.10) Establishing the sales network and engaging them in the field.

• Project Management, planning, designing, execution, configuring, commissioning.• Preparation of work schedule (baseline and updated) for multiple projects.• Implementation of work schedule and assisting the project manager in achieving goals• Project monitoring & controlling using daily progress reports, look ahead programs, monthly progress reports, and project control charts.• Preparation of project status reports for progress meetings with consultants and client.• Preparation of monthly look ahead program, the arrangement of resources and coordinating with them to achieve targets.• Draft & compose project communication with consultant and client.• Assisting Project Manager in routine Project Management activities.

1)Research for different projects2)Making inventories3)Supervision of interns4)Transcription of videos 5)CoordinationPart of Beijing Forum Islamabad6)Part of Media club7)Team member in BGT conference by US AID8)Part of Round Table Conferences with Italian, Spanish and Chinese Ambassadors

Food Festival organized in partnership with US AID and District Government Peshawar