Call Centre

Digital Marketing | Web Development | IT Consultancy | Mobile Apps | Media Production

• Handling inquiries of international customers over the phone and email.• Understanding customers' needs and choosing appropriate solutions for them among the available options.• Tailoring and providing best-fit solutions to the customers, through given resources.• Maintaining a record of his month-to-date work in the assigned format.• Following up with the customers in an effective manner.• Coordinating with supporting departments and suppliers.• Adhering to the company policies and codes of conduct throughout the tenure of service.

• Getting the best results out of a team.• Building strong relationships with customers.• Coordinating promotional activity.• Analyzing competitor activity.• Looking after the safety of employees and customers.• Building excellent customer relationships both face to face and over the phone.• Generating customer footfall.• Soliciting feedback from subordinates and team members to identify any branch shortcomings,• Providing sound leadership to staff.• Maintaining accurate times sheets and personnel records.• Participating in and contributing to any branch manager’s meetings.• Involved in the recruitment of branch staff.• Assisting in account development.• Making sure the branch is adequately staffed to achieve set goals.• Developing targets for the branch.• Implementing long-term plans.• Reconciling any inventory discrepancies.• Organizing induction training for new staff members.• Resolving customer issues in a timely and professional manner.

It is a project of Uber Eats based in the UK, South Africa & Sweden, where you have to issue tickets & resolve customers' complaints or queries regarding their food deliveries as per the project guidelines & SOPs.

• Effectively researched comparable properties, tax liens, and judgments.• Identified and resolved any errors during client transactions by extensive review and supervision ensuring clients' satisfaction.• Initiated the sale of the property utilizing various marketing and advertising methods.• Delivered convincing oral sales presentations to potential clients and investors• Assisting buyers with the financing of their new plot or home purchase.• Managing and assisting the Buyer from Commitment to Settlement.• External Business Development, create and update Marketing Plan

• Manage customer requirements in coordination with vendor• Dispatch vehicles to project sites• Proactively provide clients with information on available vehicles within their budgets• Timely response to clients’ questions regarding the benefits and features of each vehicle in a bid to interest them in renting from the company• Process paperwork required to complete the rental process and hand over keys/vehicle to clients• Follow up on clients to ensure that they return the rented vehicle on time• Perform check-ups on returned vehicles to ensure that they are in proper working condition• Create and maintain reports of rental, issuance, and return of each vehicle, placing special focus on obvious wear and tear and repair and maintenance requirements• Follow up on clients to determine if they have received good service and provide them with information on new vehicles added to the rental fleet

• Rent, buy & sell the property for clients.• Providing accurate information courteously and professionally. • Present purchase offers to sellers for consideration.• Negotiate prices or other sales terms.• Compare a property with similar properties that have recently sold to determine its competitive market price.• Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.

• Execution of sales orders• Marketing products and services• Sourcing new customers in local and international markets• Assisting the manager in daily tasks• Setting up appointments and meetings throughout the day • Taking signature of approval on all the orders that are issued • Coordinating with all the departments that come under the guidance of the manager • Taking over the daily tasks if the manager is absent for some reason • Compiling of all the reports that have to be checked daily • Assisting the manager in conducting a meeting that is done with many other departments • Maintain communication with all the departments • Logistics & Operation Management / Stock Control Management• Revenue and cost control management• Inventory Control & Deadstock Management

• Studying insurance proposals• Gathering and assessing background information• Calculating possible risks and deciding how much individuals or organizations should pay• Deciding whether the risk should be shared with a re-insurer• Computing results for appropriate premiums using actuarial information, other statistics, and your judgment