Ashar K Email & Phone Number

New York, NY, US

Jaxpax is an Optimization of Resources Consulting Company focusing on Igniting Business Growth | Business & Management Consulting | Business Automation.We lead a dynamic consulting firm specializing in providing tailored business solutions for startups, solopreneurs, and small-sized, and mid-sized companies across India, the USA, and the UK.With a focus on.

Zurich, Zurich, CH

• Akkodis is an award-winning global technology company specializing in the deployment and delivery of IT solutions enabling enterprises in their digital transformation journey. Our innovative software solutions ensure.
• Managing multiple Client Relationships and engagements.
• Responsible for account management, team management, and delivery.
• Maintaining relationships with clients/hiring managers so as to receive ongoing requirements.
• Consistently achieve sales targets.
• Account Manager with experience in End-To-End Recruitment cycle and handling clients.

Boston, MA, US

New York, NY, US

• Proficiently managed a significant portfolio of Credit Card Debt, ensuring timely and effective recovery of due payments from different payment buckets, including overdraft accounts.
• Demonstrated exceptional communication skills by making calls and conducting diligent follow-ups to establish contact with delinquent (DLQ) customers. This proactive approach enabled the identification of reasons for.
• Strategically emphasized the Bank's payment priority to customers, fostering a clear understanding of the payment hierarchy. Additionally, performed field call visits to trace and locate customers when necessary.
• Maintained meticulous records of all follow-up actions on the system, ensuring the accuracy and up-to-date information of customers' details and contacts for future reference.
• Excelled in interpersonal skills, conducting face-to-face discussions with customers to negotiate means of payment. Successfully collected overdue amounts, facilitating payments in both cash and cheque, thereby.

Noida, Uttar Pradesh, IN

• Proficiently managed high volumes of incoming calls, ensuring a smooth and efficient customer experience.
• Demonstrated a commitment to delivering top-quality service by providing accurate, valid, and complete information to customers, utilizing the most suitable methods and tools available.
• Successfully met both personal and customer service team sales targets, consistently achieving and even surpassing call-handling quotas.
• Displayed exceptional problem-solving abilities by adeptly handling customer complaints, offering timely and effective solutions and alternatives, and meticulously following up to guarantee resolution.
• Actively engaged in outcalls to address billing escalations, displaying dedication to customer satisfaction and issue resolution.
• Implemented a call-tagging system within the customer service software (CSS), categorizing calls based on their nature (Q/R/C), streamlining processes and improving overall efficiency.

Bangalore, Karnataka, IN

• Manage large amounts of incoming calls.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
• Responsible to do outcalls in order to resolve Level 2 or 3 escalations.
• Responsible to tag the calls in software (Oracle CRM) as per the nature of call (Q/R/C).

Seattle, WA, US

Managed inbound customer queries, request and complaints and solve it on real time basis by forwarded to respective team.

Mumbai, Maharastra, IN

Managed retention champion for Telecommunications Industry in order to re onboading churn business accounts by offering a retention tools and provide solution of customer request/complaints with help of respective departments.

Bachelor'S Degree

Master Of Business Administration - Mba

Artificial Intelligence