Ashar Ibrahim Email & Phone Number

Toronto, ON, CA

• Shift Transit is a leading mobility operations company, managing 30,000+ mobility assets on a day-to-day basis, including scooters, bikes, carsharing vehicles, and shared vans. Shift manages all facets of mobility.
• Launch Planning
• Asset Deployment
• Fleet Management
• Marketing & Sales
• Customer Service

Toronto, Ontario, Canada

Responsible for providing senior technical leadership to multi-disciplinary professionals across different internal and external teams and liaise with senior management in engineering activities to develop, maintain operations of the Bike Share Toronto program as one of the integral urban sustainable transit modalities.

Toronto, Ontario, Canada

Plan, direct and manage the overall operations of the team in conjunction with company policies and procedures, always ensuring delivery of quality service to our customers

Toronto, Ontario, Canada

Ensure complete operational readiness from initial conception of projects through to implementation and execution phase. Seamlessly work along with all the Field Operations department to optimize processes across the departments.

• Supported Regional Director manage healthcare service operations with a P/L of $60MM and ~1100 employees performing over 100,000 monthly client visits across 3 regions. Scope of responsibilities included: quality.
• Implemented effective quality assurance process and business automation to maximize internal capacity enabling top line growth
• Led change management and continuous improvement initiatives to ensure optimal performance and metric realization.
• Improved overall client satisfaction within 3 quarters and developed key partnerships from multiple industrial segments in both government and private sectors which increased sales for Private pay by business 5%.
• Successfully implemented multi-tier performance incentive plans for internal stakeholders that increased productivity and marginal growth.
• Transformed conventional operations to a digital platform leveraging data analytics to drive improved outcome.

• Transformed the IDIBO (Service) Business to grow 20% annual within just two years under the support of the SVP. Effectively created, optimized and lead the Sales & Operations Planning Process (S&OP) by creating a.
• Managed customers’ relationship for IDIBO offerings to meet customer requirements and secure profitable growth.
• Lead and closely collaborated with functional leaders to improve IDIBO business value through continuous development.
• Presented leadership teams yearly/quarterly/weekly/daily reports such as forecasting analysis, process automation, lead generation, sales strategy.
• Collaborated with Sales and Engineers and technicians to improve quote conversion up to 50-75%.
• Worked closely with sales team to identify key areas of deficiencies and implement solutions to optimize individual performance to attain target and generate organic growth.

• Coordinated field services projects, full lifecyle management for diverse commercial and industrial projects, managing all aspects of project scheduling, resource forecasting, requirements gathering, scoping.
• Developed and implemented a digital solution tool that increased sales and quotation conversion rate from 35% 70%.
• Utilized Business Intelligence (BI) to gather trending data and report on Key Performance Indicators.
• Collaborated with both internal and external stakeholders to oversee smooth execution of projects.
• Facilitated weekly meeting with department managers to review project succession.
• Provided exceptional sales and customer support to clients leading to strong brand loyalty and satisfaction.

• Responsible to plan, direct and coordinate the operations of a business, division, department or operating unit. Planned and maintained systems and procedures for operating efficiency. Managed staff for optimum.
• Composed and drafted all outgoing correspondence and reports for managers in a timely manner
• Verified and logged-in deadlines for responding to daily inquiries, and outlined the appropriate process and procedures necessary to fulfill and complete inquiries
• Developed promotions to encourage employees to meet sales goals, resulting in a 95% achievement rate
• Prepared and distributed payroll for staff of 30 direct reports
• Collaborated with human resource department to ensure efficient office environment