Developed a multi-tenancy SAAS platform in collaboration with a team of 8 in an agile environment.Collaborated with the product team to understand and implement the business requirements.Used Microsoft services such as Office, Word, Excel, Teams, Outlook and Teams to facilitate better communication and services.Utilising Microsoft office apps such as Teams and Excel to increase productivity.

Serve as a primary point of contact for addressing incoming calls, address inquiries & resolving concerns.Supervised Identity access management with Microsoft to administer the access of services to the employees.Enforce excellent customer service to the new applicants, verify their documents and process the application.