Ashar Nizami Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

United States

Sugar Land, Texas, United States

Sugar Land, Texas, United States

-Created, managed, and executed implementation of new clients through our proven 90-day full cycle process-Continued to work with and communicate across different levels of organizations, including business owners and executives, building meaningful relationships-Positioned clients to become expert, long-term users by using a detailed hands-on approach-Defined and enforced data collection and handling standards on all deliverables to ensure consistency and facilitate downstream processing-Learned processes regarding how to Integrate various client accounting software while assessing and configuring custom needs-Participated in team meetings and proposed departmental improvements if necessary-Developed skills on how to execute customized implementation strategies as a product owner

United States

-Communicated with clients to identify and define requirements, scope, and business objectives-Collaborated with team members from multiple departments for customers’ success-Handled a high volume of calls with a short turnaround while providing excellent customer support-Configured and provided support for HCSS software on customers’ desktop, web (SaaS), analytics, and mobile devices -Created product training videos for internal employee use -Wrote client-facing and internal technical articles in Salesforce to reinforce knowledge-centered support-Resolved light SQL query issues affecting data integration service between HCSS products and client accounting systems-Assisted customers with server migrations and SQL database migration projects with Business Solutions Analysts

Houston, Texas, United States

-Administered employee on-boarding, software training, application installation, device management and storages-Implemented security measures for access control management on software-Managed Salesforce CRM and service tickets for technical assistance-Led internal projects with team while meeting deadlines for short- and long-term projects-Scheduled and budgeted payroll for the department-Worked with HR to create centralized HR databases and managed teams to create employee training content-Worked with the business owner and third-party technology teams to create and integrate roadmaps to increase transparency in reports, data and system workflows-Assisted in development of the IT Department’s policies and procedures, and provided recommendations to management for improvement-Removed team impediments on a daily basis to allow the team to deliver goals and deliverables with highest quality-Administered Agile processes for SBAS App, sprint reviews, maintained traction of backlog and acted as a Product Owner in transcribing business case into User Stories for development team to use.

Houston, Texas, United States

-Conducted valuations for software used and identified gaps-Refined the existing documentation system-Collected data and QA tested for new customer billing software-Provided checks and monitoring on existing reporting processes and financial models to ensure data and output validity -Oversaw an active database to maintain current customer information and generate vital status reports of enrollments-Performed day-to-day administration and support of network systems and software-Led trainings and team building meetings to increase productivity-Led internal projects for stakeholders and acted as a product owner, maintaining backlog

-Resolved technical issues related to network interruptions-Conducted training with groups up to 20 personnel regarding use of relevant applications-Consulted with management team to identify problems, suggest changes, document discussions/issues and translate changes into clear and actionable directives

Houston, Texas, United States

-Performed data extraction from sensitive databases -Created and reviewed excel reports, valued assessments, final reports (up to 20 per week) to ensure quality assurance, while validating accuracy and precision of information-Data mining