Alaina Sanders-Harrod Email & Phone Number

Norcross, Georgia, United States

● Managed the core function of the warehouse by supervising high profile staff members, facility quality processes, on-time shipping performance, and ensuring receipts met standards.● Controlled costs such as manpower, chemical/material consumption, and facility/equipment maintenance to ensure effective P&L budgeting.● Ensured company and OSHA safety practices were followed - became an incident free branch.● Submitted accurate purchase orders to ensure the proper stock for over 3,000 products.

Norcross, Georgia, United States

● Oversaw shipping, billing, ordering, and all other processing for over 1,200 Publix Grocery Store locations.● Ensured that all customer service needs and concerns were handled in an efficient and timely manner for our largest accounts.● Improved office organization and daily maintenance of branch accounts.

Norcross, Georgia

● Answer approximately 70+ calls a day, in a timely and precise manner while following the prescribed directional for all clients.● Exercised complex judgment to ensure the caller's needs were met.● Ensure all key questions were captured to establish a detailed report.● Demonstrated exceptional team attributes, including communication, innovation, and customer focus.

Lawrenceville, Georgia

● Achieved promotion from cashier to shift supervisor within 2 months of starting position.● Oversaw the knowledge and training of other staff members, leading to the store’s major advancement from the 47th ranking to the top store in the district.● Submitted inventory reports and orders to ensure proper stocking supply.