Asha Sumith Email & Phone Number

Docklands, Victoria, Australia

As a Litigation Officer, I managed the delivery of high-level customer service in responding to client enquiries, concerns and issues, and negotiating for payments or repayment plan. My tasks included the preparation of proposals for composite settlement or instalment plans, as well as legal documentation as required to correspondence received. As a high-performing team member, I completed all assigned works within scope of responsibility in a timely manner, achieving target indicators set in the Collectors scorecard and department KPIs. When required, I conducted a range of collection tasks in accordance with established corporate guidelines and collection policies. Maintaining compliance at all times, I provided high-level documentation support, ensuring accuracy of legal documents to be sent to customers and stakeholders. Supporting team members and the wider operations, I drove the collaborative culture and teamwork within the workplace, organising team events and activities as required.

As a Collections Officer, I reviewed the collection queue to performed collection activities accordingly, maintaining adherence to customer policies. Maintaining client-focused services, I assessed sensitive collection situations and determined the optimal approach to ensure that all customers were treated fairly and equality according to procedural requirements. I also documented collection activity, performed account and payment reconciliations, evaluated discrepancies and responding to credit enquiries from external and internal clients. Furthermore, I maintained compliance with legal requirements when conducting debt collection activities to avoid legal issues. When required, I undertook negotiations for agreements and settlements within established guidelines, evaluating information and initiating actions