Assesses, identifies, develops, implements, and evaluates Revenue Cycle educational requirements and improvement opportunities with an agile mindset.Evaluates effectiveness of materials and revises educational programs.Discusses and triages training and education requests with Revenue Cycle leadership.Hires and supports ID team (two Senior IDs, two IDs) in assigning projects, instructing on best practices and technical questions, reviewing and QAing content prior to implementation, evaluating and reporting key performance indicators, and on-boarding new hires.Orchestrates Revenue Cycle special events sponsored by RC Senior Director as facilitated by the RC Quality, Training, and Operations team.Collects and analyzes relevant data to inform the development and implementation of strategic policies and streamlined workflows in narrative and graphical formats.Supports leadership with regard to the design and development of presentations, dashboards, workflows, and more.Intranet site administrator and content manager.Interprets subject matter and contextualizes information into training materials, guides, courses, technical curricula, and more.Supports new project and program implementation with learning experience design and development; manages L&D projects from start to finish, including ongoing maintenance.

Translated complicated technical content and material into practical language daily (copywriting, technical writing, editing).Researched, analyzed, and verified data for essays, academic papers, and more.Coordinated and managed projects, budgets, and timelines (Gantt through Lucid/Asana/Excel/etc.).Ensured all projects delivered on time and within scope of service and budgets.Revised, rewrote, and formatted copy for publication per APA, MLA, Chicago, AP, and other in-house style guides.Consulted on form and function with regard to topic, target audience, etc.

Used and analyzed data from assessments to increase performance and deliver better lessons for stronger academic results.Developed and delivered yearly objectives, learning standards, and curriculum for secondary English, ESOL, AP Language & Composition, journalism, and social media classes; Both synchronous and asynchronous using the traditional classroom, Edsby, Canvas, Blackboard, Achieve 3000, Microsoft Project and SharePoint, etc.Former 10th-grade level leader for English department.Conducted training program evaluations and led redesigns and edits based on KPIs, ROI, and ROE.Designed in-house curriculum based on KPI and data/gap/needs analysis, “market” research for Quest, Canvas, and other LMS; created performance evaluations and conferences.Mentored peers in technology best practices and Canvas training.

Grew from hardware/software technical support position to associate trainer for Dell, then took over training operations for AT&T upon acquisition of contract at the Tampa site.Coordinated and managed projects, budgets, and timelines, and ensured all projects delivered on-time and maintained comprehensive technical and project documentation.Developed and delivered synchronous and asynchronous training while managing associate trainers.Coordinated and facilitated internal and external training sessions, resources, and research.Managed instructional programs and annual program evaluations.Collaborated with departments for training needs and compliance activities.Provided coaching and mentoring in talent development and L&D activities.