Dedicated Account Management Specialist with expertise in managing insurance policies, claims, and customer relationships. Proven ability to drive retention, providing exceptional customer service in operations. Skilled in process improvement, team collaboration, team handling and meeting performance metrics. Managing association accounts, Proven track record of improving customer satisfaction, loyalty, and retention in a fast-paced customer service environment.

Supervise and execute payment status checks for personal and commercial policies tied to mortgages and self-pay arrangements. Team implementation and cross trained new clients.- Facilitate timely policy renewals, document uploads, and payment reconciliations.- Investigate and resolve discrepancies in carrier portals and mortgage records, ensuring accurate data and seamless policy administration

US policy checking for all types of commercial line policies. Quoting, doc gathering, cross training. Doc retrieval. Good knowledge in commercial and personal auto policies. Team work and support.