Asha H. Email & Phone Number

Maximize revenue by up-selling service and packages. Monitor budget and catering expenses. Collaborate with chef to ensure food quality and presentation. Demonstrate and promote the company culture and philosophy. Ensure that staff provides the highest level of service to encourage customer satisfaction and retention.

Baltimore, Md

THE ENGINEERING SOCIETY OF BALTIMORE 2001 – 2023DIRECTOR OF CATERING SALESManaged operations and all interrelated activities to ensure growth and customer retention. Optimized catering revenue with sales upwards of $4.5 million from $2.7 million over a 2-year period. Implemented and executed marketing strategies to increase membership sales such as creating business alliances, affiliate programs and membership perks. Developed processes to streamline operations. Managed staff of over 50 people inclusive of hiring, training and developing, scheduling and creating an atmosphere rich with positive morale and ensuring compliance with company’s safety protocol and general practices, OSHA and other government standards. Planned, designed and managed logistics for events such as weddings, meetings, seminars, fundraisers and other special occasions.CATERING MANAGER (2009 – 2014)Managed all catering operations comprised of budgeting, inventory control and event coordination. Collaborated with chefs to create menus and event packages. Hired, trained, scheduled, and supervised employees. Conducted surveys to ensure customer satisfaction with club facilities and dining experience. Promoted to Director of Catering Sales as a result of continued excellent work ethic, responsiveness, collaboration and direct mentions in customers’ reviews and recommendations.BANQUET MANAGER (2004 – 2009)Managed budget and inventory. Coordinated with sales and chefs regarding new menu items. Trained, scheduled, and supervised team members. Promoted to Catering Manager in 2009.BANQUET CAPTAIN (2001 – 2004)Ensured cleanliness and presentation were up to standard to meet customers’ needs. Supervised waiting and kitchen staff. Promoted to Banquet Manager in 2004.