• Planning and undertaking significant project work replacing critical infrastructure, Microsoft 365 migrations, Intune deployment;• Providing technology consultancy services providing advice and guidance to technical- and non-technical shareholders;• Researching and evaluating emerging technologies;• Resolving complex IT issues including root cause analysis;• Providing remote support to field engineers;• Ensuring compliance across the IT estate

• Overseeing the IT for 14 schools across North Somerset, and acting as their main contact within the company; • Delivering on-demand support to small- and medium-sized businesses;• Acting as the sole point of contact for all queries and problems – including hardware/software issues, networking issues, hardware procurement and installation, internet filtering and firewall changes, iOS deployment and management;• Problem-solving and fixing the above issues to the client’s satisfaction; • Providing excellent customer service to schools and business, and working closely with them to ensure both their short- and long-term needs are met.