• Managed deployment of work stations• Ensured location of all IT assets by leveraging specialty software• Maintained positive relationships with vendors and resellers• Researched, obtained and submitted quotes for all departmental purchase requisitions up to $500,000• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Investigated and resolved customer complaints to foster satisfaction.• Improved organizational processes for increased efficiency and effectiveness.• Developed, updated and maintained database of existing software licenses• Managed a subordinate• Installed multiple different software• Researched PC and software issues to aid end users• Created and maintained a schedule to ensure a smooth transition from old workstations to new ones• Implemented new organizational structures for software renewals