Ashley Adams (Lawton), Mshim Email & Phone Number

Princeton, Ma, Us

Fitchburg, Massachusetts, United States

Optimizes office policies and procedures to meet internal needs while upholding our business standards. Assists with record keeping and job tracking along with sending invoices and payments to vendors, customers, and contractors. Attends interviews, annuals reviews and disciplinary meetings/notices. Maintains accurate and up-to-date human resource files, records, and documentation. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc. refers more complex questions to appropriate senior-level HR staff or management. Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Completes all payroll functions including processing weekly payroll, answering employee questions, fixing processing errors, and distributing checks. Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers. Conducts new hire orientation. Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.

Acton, Massachusetts, United States

Lead a team of five Patient Care Coordinators (PCCs). Monitored all PCC workflows and processes. Assisted PCCs with day-to-day responsibilities and provided coverage when needed. Ensured all Key Performance Indicators were on-track and communicated effectively with leadership. Created new hire training plans for the admin team and handled all new employee onboarding. Processed bi-weekly payroll. Credentialed physical therapy providers. Oversaw Accounts Payable. Procured patient benefits and insurance authorizations. Managed human resources information systems. Solved conflicts among staff and patients. Consistently completed quarterly goals and guided team members to completing theirs. Continually strengthened team through technical information sharing, process improvement, and team building exercises. Promoted “open door” policy and strived to create a fun, yet highly productive environment.

Worcester, Massachusetts, United States

Team Lead of thirteen Patient Access Center (PAC) agents. Monitored workflows and provided guidance as needed to ensure appropriate productivity and quality standards were achieved. Completed staff call evaluations according to defined PAC performance standards and recommended improvement as needed. Handled scheduling of patients and referring providers.

Boston, Massachusetts, United States

Answered phone calls for new patients with gynecological or breast cancer, as well as patients inquiring about various DFCI programs. First point of contact and liaison for patients and referring providers. Triaged issues and answered general questions with the goal of swift resolution. Provided institute, disease, or program-specific information to callers. Ensured quality clinical care and adherence to standard operating procedures and compliance requirements.

Harvard, Massachusetts, United States

Used EMR to upload and access patient data. Used ICD-10 codes and CPT codes. Used the Massachusetts Prescription Awareness Tool (Mass PAT) for patients on opioids. Office administration duties include faxing, phone calls, organization, and modernization.

Master Of Science - Ms, Health Information Management (Him), Graduate

Graduated with a M.S. in Health Information Management with a concentration in Health Informatics at UMass Lowell.

Graduate Certificate, Health Informatics

Bachelor Of Science - Bs, Public Health - Health Science, Graduate

Graduated with a B.S. in Public Health with a concentration in Health Sciences at UMass Lowell. Minor in Disability Studies.