Steve Ashcroft Email & Phone Number

Calgary, Canada Area

Working in a small team supporting small and medium business and individual customers in a wide scope of technologies including Windows 10, 11, MAC OS, Windows Server 2008 R2, 2012 R2, 2016, 2019, 2022, VMware 7 and Hyper-V, DNS, network and router setup and support, Sophos, Cisco and Sonicwall network security appliances, Veeam backup solutions, Vaultlogix offsite storage solutions, Hosted Exchange email setup and support, Sophos and Dell VPN setup and support. Additional hands on experience with Synology NAS, IBM SAN with iSCSI, Lenovo Desktops and Notebooks.

Calgary

Working in a team environment supporting external TELUS customers in a wide scope of technologies including server software and hardware support, network and firewall support, security monitoring, network administration, email and blackberry support, IP provisioning, TELUS Cloud setup and support, hands and feet support of onsite customer equipment, documentation and training.

Calgary, Canada Area

Managed customer escalations and high severity problems to ensure support team engagement and co-ordinated customer communications

Calgary, Canada Area

Supported TELUS and selected External Clients for a wide range of desktop and user issues maintaining a high level of resolution in both a Tier 1 and Tier 2 level.

Calgary, Canada Area

Help desk support where I became team lead where I interviewed for new positions and maintained the schedule and trained new team members. Supported multiple customers as a help desk analyst.