An innovative, results driven, customer focused Information Technology Support Professional, with 15 + years experience in a variety of fast paced, technologically sophisticated organizations mainly within the telecom and IT service sectors.An effective leader, mentor, communicator and collaborator, who builds and guides high performance teams. A pragmatic problem solver, whose sound technical knowhow coupled with an appropriate sense of urgency and customer service ethics, has helped to enhance the organizations’ bottom lines. Functional areas include; training new employees, provision of customer backup solutions, management of customer DNS changes, blackberry implementation, and work with other Telco provider technical personnel as required to resolve complex technical issues.