𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗮𝗻𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:• Built databases and contributed to generate insightful reports tracking 1500+ prospective student visitors and event participation, enabling data-driven decision-making for future planning. Identified key trends and metrics for student success.𝗩𝗶𝘀𝗶𝘁𝗼𝗿 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗪𝗮𝘆𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:• Tracked and reviewed data for over 1000 students/visitors daily traffic during peak campus… Show more 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗮𝗻𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:• Built databases and contributed to generate insightful reports tracking 1500+ prospective student visitors and event participation, enabling data-driven decision-making for future planning. Identified key trends and metrics for student success.𝗩𝗶𝘀𝗶𝘁𝗼𝗿 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗪𝗮𝘆𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:• Tracked and reviewed data for over 1000 students/visitors daily traffic during peak campus seasons. Identified key navigation pain points, implementing optimized wayfinding tools and signages, leading to 20% quicker navigation.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻 𝗼𝗳 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁:• Created targeted marketing campaigns for open positions leveraging analytics on previous applicant demographics. Resulted in a 150% increase in applications received totaling over 1200.• Elevated awareness of Student Engagement activities, resulting in a 25% increase in student participation in college events.𝗗𝗮𝘁𝗮-𝗕𝗮𝗰𝗸𝗲𝗱 𝗢𝗿𝗶𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻:• Organized smooth orientation events for over 1000 incoming students during each intake by leveraging student registration data to efficiently anticipate and meet all visitor needs and inquiries. Show less

𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆:• Analyzed live customer data from 25,000 monthly active users, guiding support and sales strategies.• Improved service level (ASA) by 2x and decreased drop-off rate by 10%.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻:• Automated manual tasks in the internal tracking system, reducing save/load time by 20% and operation time by 15%.𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:• Created interactive Quicksight and Salesforce… Show more 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆:• Analyzed live customer data from 25,000 monthly active users, guiding support and sales strategies.• Improved service level (ASA) by 2x and decreased drop-off rate by 10%.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻:• Automated manual tasks in the internal tracking system, reducing save/load time by 20% and operation time by 15%.𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:• Created interactive Quicksight and Salesforce dashboards with advanced filters, increasing reporting efficiency by 15% and enhancing data visualization for decision-making.𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:• Delivered and managed biweekly presentations to a 20-member senior management team.• Increased efficiency in decision-making processes.𝗗𝗮𝘁𝗮 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁:• Used SQL queries to investigate and resolve data anomalies.• Reduced data inaccuracies, contributing to improved data quality.𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻:• Actively participated in weekly sprint meetings with stakeholders.• Gathered and understood specific data requirements to drive successful outcomes. Show less

𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀:• Analyzed 100+ customer data points weekly to assess operational constraints and identify revenue growth opportunities.• Achieved a 10% quarter-over-quarter increase in SMB client revenue.𝗦𝗮𝗹𝗲𝘀 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:• Generated tailored product solutions to fulfil specific business objectives.• Increased targeted sales conversion by an impressive… Show more 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀:• Analyzed 100+ customer data points weekly to assess operational constraints and identify revenue growth opportunities.• Achieved a 10% quarter-over-quarter increase in SMB client revenue.𝗦𝗮𝗹𝗲𝘀 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:• Generated tailored product solutions to fulfil specific business objectives.• Increased targeted sales conversion by an impressive 20%.𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻:• Investigated various technical issues covering DNS, Networking, and Security.• Escalated complex system-wide bugs to engineering and Delegation Managers, contributing to swift issue resolution.𝗙𝗿𝗼𝗻𝘁-𝗟𝗶𝗻𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲:• Provided quality front-line support to APAC Wholesale clients via emails, chats, and phone queries.• Successfully resolved over 30 issues daily, ensuring maximum customer satisfaction. Show less