Ashley Drake Gephart Email & Phone Number

Draper, Utah, United States

Sandy, Utah

ProjectsFreelance Author: June issue of Albuquerque The Magazine. "On the Grid: A Guide to ABQ Neighborhoods"Contributing Author: Jennifer Allan, real estate author, latest book "Sell with Soul II" Author: "Expert Real Estate Talk", a national real estate blog Author: FSBO Manual, resource for homeowners, a format that has been used by agents nationwide

Sandy, Utah

Provide stellar customer service using active listening skills; anticipate needs and create solutions; provide real-time assistance for customers trying out their new products for the first time; work through troubleshooting steps; effectively listen to and acknowledge the customer's' needs in order to recommend the right solution; register products and provide warranty replacements; resolve delivery problems; educate customers about products to promote sales and business relationships.

Rio Rancho, Nm

Answered billing questions; explained smartphone financing options; performed esn swaps of devices between lines; reactivated phones; sold customers on Sprint products; saved customers by educating them on Sprint benefits/promotions; resolved phone performance issues; researched coverage map outages; updated device upgrade eligibility dates; made payment arrangements; explained third-party charges; assisted with changes of ownership; educated on self-serve features on sprint.com and Sprint Zone app.

Albuquerque, New Mexico Area

Trainer Delivered classroom and one-on-one training; presented information using a variety of instructional techniques (i.e., visual, auditory, and kinesthetic); formulated policies and procedures for training programs; organized and obtained all course materials for use during classes; demonstrated effective classroom management skills; reviewed classroom agendas, timelines, and content flow as necessary to deliver effective training to students; delivered training to varied groups of people, including various levels of experience; provided coaching and feedback to trainees as necessary; coordinated the activities of the training class, including setting up side-by-sides, administrative tasks, and tracking/scheduling training classes; and identified ways to modify and improve existing training content.Community Outreach Manager Created, implemented, and measured community-wide marketing and outreach education campaigns; established contacts and maintained close relationships with contacts in all facets of media; organized, maintained, and monitored distribution of various education materials, both print and electronic; and recruited well-known leaders to be spokespersons for programs and presentations.Social Media Manager Use keyword-rich tags to drive targeted traffic to clients' sites (SEO); write original blog post content to build long-tail and short-tail SEO; manage all online social networks (Twitter, Facebook, etc.) to keep clients' brands in front of their target customers (SMO).

Albuquerque, New Mexico Area

Create a strong online presence for Prudential using facebook, twitter and blogging. Provide training for brokers on how to use social media.