Ashley Difonzo Email & Phone Number

Detroit, Michigan, United States

• Lead the development and implementation of comprehensive training programstailored for financial institutions to optimize their use of Autobooks.• Facilitate engaging training sessions, both in-person and virtual, for diverseaudiences, including bank employees and financial institution teams.• Utilize various training methodologies, including workshops, webinars, ande-learning modules, to enhance participant engagement and knowledge retention.• Design and develop… Show more • Lead the development and implementation of comprehensive training programstailored for financial institutions to optimize their use of Autobooks.• Facilitate engaging training sessions, both in-person and virtual, for diverseaudiences, including bank employees and financial institution teams.• Utilize various training methodologies, including workshops, webinars, ande-learning modules, to enhance participant engagement and knowledge retention.• Design and develop high-quality training materials, including manuals, job aids,video tutorials, and interactive e-learning courses.• Collaborate with subject matter experts to ensure accuracy and relevance oftraining content, continuously updating materials to reflect product updates andindustry best practices.• Deliver clear, concise, and compelling presentations on Autobooks features andbenefits, ensuring complex information is accessible to all audience levels.• Adapt presentation styles to suit different learning preferences andorganizational cultures, ensuring maximum impact and understanding.• Work closely with financial institutions to customize training programs, aligningthem with their specific needs and customer service strategies.• Provide ongoing support and coaching to financial institution teams, ensuringthey are equipped to effectively train their customers on using Autobooks.• Develop e-learning courses specifically for end-users, empowering them toleverage Autobooks’ functionalities.• Create training and support resources for internal support teams, includingstep-by-step manuals, workflows, and visual aids.• Manage multiple training projects simultaneously, ensuring timely delivery andalignment with business objectives. Show less

• Partnered with Apple Recruiting team to screen and evaluate quality candidates to work in retail positions• Consistently develop strategic ways to achieve expected goals and metrics• Collaborate with leadership in multiple retail locations to evaluate needed talent and fill positions

• Assist customer with technical support, troubleshooting and repairs of Apple products ranging including iOS, iPadOS, TvOS, and MacOS • Achieved high success rates of repairs while working in the Genius Bar• Transitioned into Retail@Home team, taking on support advisor role in chat support• Reach and maintain high levels of customer satisfction in both store and at home roles

• Temporarily partnered with AppleCare Support in a work from home experience as both an iOS+ advisor and Mac+ advisor.• Maintained high levels of customer service / customer support satisfaction while in role• Achieved 80-90% resolution rates of issues presented before escalation

Farmington Hills, Mi

• Accomplished instructor for Introduction to Web Design and Web Development courses• Developed and implemented resident and online course curriculum for the both web and graphic design portions of the Digital Media Arts and Graphic Design Programs• Taught students the basics of HTML & CSS, entry-level Javascript and jQuery, and also using Wordpress ( and other CMS) to create a working portfolios• Taught students value of creating optimized content for web based projects• Taught… Show more • Accomplished instructor for Introduction to Web Design and Web Development courses• Developed and implemented resident and online course curriculum for the both web and graphic design portions of the Digital Media Arts and Graphic Design Programs• Taught students the basics of HTML & CSS, entry-level Javascript and jQuery, and also using Wordpress ( and other CMS) to create a working portfolios• Taught students value of creating optimized content for web based projects• Taught students resume building, interviewing skills and interpersonal skills in order to obtain entry-level positions• Assisted student network with job placement while meeting and exceeding monthly quota requirements• Developed and implemented online databases for record keeping, placements and student reports - along with teaching colleagues on use of database• On / Off Adjunct Instructor during time as Career Advisor Show less

Novi, Michigan

• Assist customer with technical support, troubleshooting and repairs of Apple products ranging including iOS, iPadOS, TvOS, and MacOS • Achieved high success rates of repairs while working in the Genius Bar• Transitioned into Retail@Home team, taking on support advisor role in chat support• Reach and maintain high levels of customer satisfction in both store and at home roles

Novi, Michigan, United States

• Assist customers with the product purchases• Assisted customers with set-up of new devices along with transfer of content between devices • Facilitated multiple events in store to educate customers on product knowledge and use• Ability to multi-task by helping multiple customers at once to help reduce wait times• Conscious of business savvy decisions and strong ability to learn on the fly, manage multipleambiguous situations and assist where needed calmly and… Show more • Assist customers with the product purchases• Assisted customers with set-up of new devices along with transfer of content between devices • Facilitated multiple events in store to educate customers on product knowledge and use• Ability to multi-task by helping multiple customers at once to help reduce wait times• Conscious of business savvy decisions and strong ability to learn on the fly, manage multipleambiguous situations and assist where needed calmly and efficiently. Show less

Michigan

• Design, print and assemble custom wedding, birthday, party, event invitations / printables• Freelance photographer; Family sessions, engagement and wedding photos, setup and ran photo booths at local events• Image editing, re-touching, and photo retouching• Create custom home decor including indoor and outdoor vinyl pieces, glassware design and other mediums

Madison Heights, Mi

-Create custom graphics, logos, and branding concepts for promotional products-Convert files to vector and/or .EPS for silk-screening and digital imaging-Bring concepts to life with little customer interaction, as an on-call designer

West Bloomfield Township, Michigan, United States

• Create custom graphics, logos, and website development for all three companies.• Aided in the development of online E-Commerce shop using Shopify and WordPress.• Pulling analytic reports for multiple sites, and artist accounts.• Creating monthly email blasts using MailChimp and creating email lists.

Madison Heights, Michigan

Duties of this position included working as an Indexer and also as part of the 4506-Form team and also GMI Team.

Troy, Michigan

Part-time teller position where duties included balancing and maintaining a cash drawer, teller transactions, cross-selling/up-selling products, vault/ATM balancing and customer service. Also served as the Troy branch's 'Horizons Club Representative' in terms of setting up signs, and promotions of the program.

Bachelor Of Science - Bs, Information Technology, Programming

Diploma, Graphic Design

Advertising Design

Photography