Ashley Difonzo Email & Phone Number

Detroit, Michigan, United States

• Lead the development and implementation of comprehensive training programstailored for financial institutions to optimize their use of Autobooks.
• Facilitate engaging training sessions, both in-person and virtual, for diverseaudiences, including bank employees and financial institution teams.
• Utilize various training methodologies, including workshops, webinars, ande-learning modules, to enhance participant engagement and knowledge retention.
• Design and develop… Show more
• Design and develop high-quality training materials, including manuals, job aids,video tutorials, and interactive e-learning courses.
• Collaborate with subject matter experts to ensure accuracy and relevance oftraining content, continuously updating materials to reflect product updates andindustry best practices.

• Partnered with Apple Recruiting team to screen and evaluate quality candidates to work in retail positions
• Consistently develop strategic ways to achieve expected goals and metrics
• Collaborate with leadership in multiple retail locations to evaluate needed talent and fill positions

• Assist customer with technical support, troubleshooting and repairs of Apple products ranging including iOS, iPadOS, TvOS, and MacOS
• Achieved high success rates of repairs while working in the Genius Bar
• Transitioned into Retail@Home team, taking on support advisor role in chat support
• Reach and maintain high levels of customer satisfction in both store and at home roles

• Temporarily partnered with AppleCare Support in a work from home experience as both an iOS+ advisor and Mac+ advisor.
• Maintained high levels of customer service / customer support satisfaction while in role
• Achieved 80-90% resolution rates of issues presented before escalation

Farmington Hills, MI

• Accomplished instructor for Introduction to Web Design and Web Development courses
• Developed and implemented resident and online course curriculum for the both web and graphic design portions of the Digital Media Arts and Graphic Design Programs
• Taught students the basics of HTML & CSS, entry-level Javascript and jQuery, and also using Wordpress ( and other CMS) to create a working portfolios
• Taught students value of creating optimized content for web based projects
• Taught… Show more
• Taught students resume building, interviewing skills and interpersonal skills in order to obtain entry-level positions

Novi, Michigan

• Assist customer with technical support, troubleshooting and repairs of Apple products ranging including iOS, iPadOS, TvOS, and MacOS
• Achieved high success rates of repairs while working in the Genius Bar
• Transitioned into Retail@Home team, taking on support advisor role in chat support
• Reach and maintain high levels of customer satisfction in both store and at home roles

Novi, Michigan, United States

• Assist customers with the product purchases
• Assisted customers with set-up of new devices along with transfer of content between devices
• Facilitated multiple events in store to educate customers on product knowledge and use
• Ability to multi-task by helping multiple customers at once to help reduce wait times
• Conscious of business savvy decisions and strong ability to learn on the fly, manage multipleambiguous situations and assist where needed calmly and… Show more
• Conscious of business savvy decisions and strong ability to learn on the fly, manage multipleambiguous situations and assist where needed calmly and efficiently. Show less

Michigan

• Design, print and assemble custom wedding, birthday, party, event invitations / printables
• Freelance photographer; Family sessions, engagement and wedding photos, setup and ran photo booths at local events
• Image editing, re-touching, and photo retouching
• Create custom home decor including indoor and outdoor vinyl pieces, glassware design and other mediums

Madison Heights, MI

-Create custom graphics, logos, and branding concepts for promotional products-Convert files to vector and/or.EPS for silk-screening and digital imaging-Bring concepts to life with little customer interaction, as an on-call designer

West Bloomfield Township, Michigan, United States

• Create custom graphics, logos, and website development for all three companies.
• Aided in the development of online E-Commerce shop using Shopify and WordPress.
• Pulling analytic reports for multiple sites, and artist accounts.
• Creating monthly email blasts using MailChimp and creating email lists.

Madison Heights, Michigan

Duties of this position included working as an Indexer and also as part of the 4506-Form team and also GMI Team.

Troy, Michigan

Part-time teller position where duties included balancing and maintaining a cash drawer, teller transactions, cross-selling/up-selling products, vault/ATM balancing and customer service. Also served as the Troy branch's 'Horizons Club Representative' in terms of setting up signs, and promotions of the program.

Bachelor Of Science - Bs, Information Technology, Programming

Diploma, Graphic Design

Advertising Design

Photography