Extensive experience in full-cycle recruitment, including sourcing, screening, interviewing, negotiating, and closing candidates for diverse positions.Expert in recruitment techniques, leveraging database searches, job postings, and network referrals.Skilled at managing multiple positions with diverse criteria and conducting interviews to ensure candidates align with organizational needs.Successfully organized and managed hiring drives, collaborating with team leads and line managers to meet recruitment goals.Experienced in onboarding and joining formalities, ensuring a positive and efficient experience for new hires.Proactively manages employee relations and provides administrative support to maintain smooth HR operations.Contributed to streamlining HR processes, improving overall employee experience.

Worked on client requirements for USA and Canada, effectively sourcing and screening candidates for both permanent and contract roles.In-depth knowledge of visa statuses (e.g., H1B, Green Card, EAD, TN) and proficient in tax terms (C2C, W2, 1099).Experienced in IT recruitment for various technologies, including rare and specialized skill sets.Collaborated with account managers and delivery heads to develop new recruitment strategies.Managed full recruitment life cycle, leveraging internal databases and referrals to identify top candidates.

Full-cycle recruitment for IT roles, specializing in permanent and contract placements for diverse technologies.Skilled in working with VMS (Vendor Management Systems) like SAP Fieldglass and ATS like Job Diva.Managed all recruitment efforts for specialized IT skills, collaborating with both clients and internal teams to ensure alignment.

Specialized in recruiting for complex IT roles, managing both contract and permanent staffing.Experienced in visa management (e.g., H1B, Green Card) and recruiting for U.S. and Canadian roles.Worked with multiple job portals and ATS to source candidates effectively, including Job Diva and Tech Fetch.

Coordinated all customer service operations for international clients, ensuring a seamless travel experience.Managed relationships with tour guides and vendors to provide quality services for foreign clients.Led operational tasks, such as reporting and correspondence, ensuring smooth daily operations and client satisfaction.

Managed high-volume customer interactions, resolving inquiries via phone, email, and social media channels.Provided exceptional customer service, ensuring timely resolution of complaints and customer issues.Assisted in order placements, refunds, and account upgrades, contributing to improved customer retention.

Led staff training, recruitment, and induction programs, improving workforce efficiency and readiness.Coordinated employee attendance and maintained records, enhancing HR operations.Managed internal communications and correspondence, ensuring timely resolution of queries and smooth interdepartmental coordination.Operated EPABX system, responded to incoming calls, and tracked couriers to streamline office operations.