Asheesh Kumar Gupta Email & Phone Number

Kolkata, West Bengal, India

Kolkata, West Bengal, India

interactions with customers to enhance their experience, satisfaction, and loyalty. Focus on understanding customer needs, maintaining relationships, and providing personalized support.Responsibilities:Client Interaction: Collaborate with clients to understand their requirements, expectations, and service-level agreements (SLAs).Planning and Coordination: Develop service delivery plans, allocate resources, and coordinate activities across teams.Quality Assurance: Monitor service quality, address issues promptly, and ensure adherence to SLAs.Incident Management: Handle service disruptions, incidents, and escalations efficiently.Performance Metrics: Track key performance indicators (KPIs) related to service delivery.Continuous Improvement: Identify areas for process enhancement and implement best practices.Vendor Management: Work with external vendors to ensure seamless service delivery.Documentation: Maintain accurate records, including service reports and documentation.Stakeholder Communication: Regularly update stakeholders on service status and improvements.Skills and Qualities:Communication: Excellent verbal and written communication skills.Problem-Solving: Analyze complex situations and find practical solutions.Time Management: Prioritize tasks effectively to meet deadlines.Customer Focus: Ensure client satisfaction through reliable service delivery.Adaptability: Adjust to changing business needs and client requirements.

Uttar Pradesh, India

At Bharat Sanchar Nigam Limited (BSNL), I led multiple units, focusing on retail, small to medium enterprises (SMEs) as well as many big corporate customers. My responsibilities spanned various aspects of telecom service operations, both technical and administrative. Here are the key areas I excelled in:Business Strategy and Management:Developed and executed strategic plans for multiple BSNL units.Oversaw product delivery, service assurance, sales and marketing.Ensured adherence to service level agreements (SLAs) and customer satisfaction.Service Delivery and Assurance:Managed end-to-end service delivery, including installation, maintenance, and troubleshooting.Monitored network performance and optimized service quality.Coordinated with cross-functional teams to meet customer requirements.Core Network Management:Led planning, expansion, and upgradation of core network assets.Managed transmission media, indoor/outdoor switches, copper networks, broadband, optical fiber networks, and more.Ensured seamless operations and maintenance of network elements.Revenue Generation and Profitability:Drove revenue growth in the enterprise and wholesale business segments.Handled voice, data business and communication projects.Technical Expertise:Proficient in RF network testing tools, wireless network optimization, and mobile handset testing.Familiar with BTS/NODE-B, BSC/RNC, CDMA, EVDO, GSM, WCDMA, and other telecom technologies.Customer Care and Billing:Ensured efficient billing, collections, and revenue assurance.Prioritised excellent customer service and addressed customer queries promptly.

Mysore, Pune, India

Engineering Graduate (B.E), Electrical

Intermediate, Scince