As a Customer Service Team Lead at TELUS International, I manage a team of customer service representatives who handle voice and non-voice interactions with customers from various industries, such as telecommunications, e-commerce, and travel. TELUS International is a global leader in digital solutions and business process outsourcing, serving clients in all over USA and Canada.I have more than five years of experience in customer service, and I have developed strong skills in customer experience, problem solving, communication, and collaboration. Some of my achievements include increasing customer satisfaction by 15%, reducing average handling time by 10%, and receiving multiple awards and recognitions for my performance and customer feedback. I ensure the quality, efficiency, and satisfaction of our service delivery, as well as coach, mentor, and motivate my team members.I hold a Bachelor of Arts degree from Chhatrapati Shahu Ji Maharaj University, where I studied arts and humanities. I am passionate about providing excellent service to our customers and contributing to the growth and success of our organization. I am also eager to learn new skills and take on new challenges in my role. I am a team player, a leader, and a learner, who values feedback, quality, and innovation.