Ashley Shepard Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Contributed to a team effort that revolutionized ETL processes using SQL, Python, Snowflake, Dagster, Docker and other technologies, improving data pipeline efficiency and scalability.
• Played a key role in co-designing performance-oriented database structures, enhancing data accuracy and ensuring system integrity.
• Supported the optimization of workflows, resulting in a measurable improvement in data processing efficiency.
• Collaborated with cross-functional teams to document and standardize processes, fostering consistency and improving knowledge sharing across departments.

Dallas, Texas, United States

• Independently developed and managed a centralized knowledge base, improving accessibility and ensuring accurate, up-to-date information for stakeholders.
• Designed and standardized training materials, reducing onboarding complexity and accelerating the knowledge transfer for new team members.
• Led process improvement initiatives, creating clear, user-focused documentation to enhance team efficiency and support operational goals.
• Maintained sole responsibility for documentation workflows, ensuring consistency and alignment with organizational standards.

Plano, Texas, United States

• Delivered exceptional customer service across phone, email, and chat channels, resolving technical and account issues efficiently and professionally.
• Collaborated with cross-functional teams to identify and implement improvements to support processes, enhancing overall member satisfaction.
• Maintained in-depth knowledge of Peloton products and services, providing accurate and timely assistance tailored to customer needs.

Plano, Texas

• Negotiated directly with creditors to secure favorable settlements, effectively reducing clients. Outstanding debts and financial burdens.
• Conducted detailed financial analyses to craft personalize negotiation strategies aligned with client goals and creditor requirements.
• Fostered trust and clarity through effective communication with clients and creditors, ensuring mutually beneficial resolutions.
• Maintained meticulous records of all interactions and agreements, adhering to regulatory standards and organizational policies.

Dallas, Texas

• Acted as the Primary point of conduct for customer inquiries and complaints, consistently achieving high satisfaction rates.
• Demonstrated problem-solving skills by addressing complex issues promptly, ensuring positive outcomes for both customers and the company.
• Strengthened brand loyalty through personalized service and a commitment to exceeding customer expectations.

Dallas/Fort Worth Area

Engage visitors as they enter and exit the Museum lobby, greeting and directing members and presenting membership to non-membersSuccinctly present the value proposition of museum membership to museum visitorsRelate to the customer and help them choose the best membership to suit their needsAnswer general questions about the Perot Museum of Nature and.

Baton Rouge, Louisiana Area

Provided administrative support to the psychology department by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested.Assisted faculty by answering questions and providing information, locating desired.