In my role as a Managing Consultant with Glisk I specialise in the following services:Test ManagementBusiness AnalysisProjects include: Yardi / RIBCx implementation for a large Australian property developer:- Provided test management for SIT, ST, UAT, Parallel, and Retrofit Test, including developing test strategy and plans, test reports, and providing testing updates to ELT-Managed a team of test analysts across two projectsKey systems:RIBCx - Construction Project Management SoftwareYardi - Property Management Software Kronos Workforce Dimensions implementation for a large Australian healthcare company:- Provided test management for SIT, Functional, UAT, and Parallel Test, including developing the test strategy & plans- Managed a team of testers across timekeeping, scheduling, integrations, and payroll- Utilised manual and automation testingKey systems:Kronos Workforce Dimensions - SolutionTestAssure - Automation test managementPractiTest - Manual test & defect management

In my role as a Managing Consultant with Escient I specialised in the following services:Business AnalysisTest ManagementSystems AnalysisData Mapping & System Integration DesignBusiness Process Mapping & AnalysisMarketing Analysis & DesignClients include:Coca-Cola Europacific Partners - Test Manager (April 2020-June 2022)eCommerce and call centre/IVR platform implementation• Managed SIT & UAT releases including test strategy, test and release planning, execution, reporting, and BAU transition. • Managed performance, security, and responsiveness testing.• Fostered collaborative relationships with vendors, developers, and business stakeholders.• ELT stated both projects were two of the smoothest go-lives they experienced at the company, citing test quality as a major component of success.• Continually requested by other company project teams to assist with setting up test management processes and reporting.Key Systems: SAP ERP, Salesforce B2B Commerce/Service Cloud, Genesys Cloud, Microsoft Dynamics, Adobe MagentoProject Methodology: Agile, Waterfall, HybridManagement Tools: Jira, Confluence, SAP Solution ManagerOnly About Children - Business Analyst (August 2019-February 2020)Workforce management system documentation, data mapping and design, and system administration• Assisted workforce transition to BAU on new WFM system.• Completed systems analysis, data mapping, and design documentation for workforce management system and API integration to the payroll system.• Provided technical support and systems administration for workforce management system including help desk, data extraction and import, and reporting.• Reduced integration project cost by $40,000 by finding solutions within existing products. Key Systems: Ento, Chris21

Ohio Benefits - Integrated Eligibility Project - Ohio Department of MedicaidProvided end-to-end project lifecycle business analysis and test management for Correspondence-related functionality for a large scale, multi-year digital transformation initiative for the state of Ohio’s health benefits, food, and cash assistance programs. • Conducted requirements gathering, design, and defect sessions with stakeholders.• Translated business and public policy rules into system use cases.• Reviewed and approved rules and functional design documentation.• Managed UAT releases including test strategy, planning, execution, reporting, and BAU transition. • Fostered collaborative working relationships with state agency representatives, project managers, business analysts, enterprise leadership, and developers to design, test, and implement valuable customer-focused features.• Proactively worked with project teams to anticipate, identify, and resolve risk management concerns including policy and scope management.Key Systems: Accenture Benefits Management System (ABMS)Project Methodology: WaterfallManagement Tools: Rational Team Concert and Rational Quality Management

Services and Skills provided as a senior Designer/BA/MA/QA contractor:• Attention to detail, highly organized, and efficient.• Proficiency with functional design documentation including specifications, use cases, and user stories.• Proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign) in creating branding and promotional collateral.• End to end oversight of design lifecycle including requirements gathering, design documentation creation and management, testing, and operations monitoring.• Collaboration with all project stakeholders including clients, vendors, enterprise leadership, business managers, business analysts, project managers, developers, testers, and the community.• Development and management of key stakeholder and project relationships.• Conducting requirements and design sessions with key stakeholders.• Distillation and dissemination of complex information into clear and concise language for effective stakeholder comprehension.• Continuous improvement solutions to design lifecycle workflow.• Proactively work with project teams to anticipate, identify, and resolve risk management items including policy and legal conflicts.• Develop UAT plans, including defining test parameters, writing and executing scripts, and reporting analyses to enterprise leadership.• Train team members on functionality and policy.Clients included:DollarDays International, INC (2008-2014)Association of Future Healthcare Executives (2013-2017)Ohio Department of Medicaid (2015-2018)Ohio Department of Administrative Services (2015-2018)Ohio Department of Jobs and Family Services (2015-2018)

• Collected business and user requirements for product change requests• Captured change request details in executive summary format, including project background, objective, system functionality, business drivers, risk, impact, and timeline details• Worked collaboratively with state agency representatives, software developers, project managers, business analysts, and software testers to design, test, and implement solutions• Utilized Rational and Remedy tools to track change request and defect activity• Mapped Medicaid business process workflows to organization’s strategic goals• Developed process improvement proposals related to business process mapping• Presented improvement proposals to executive leadership• Developed Standard Operating Procedure specifications for Project Management Office• Developed standardized templates for product development activities, including change requests, meeting agenda and minutes, requirements specifications, weekly status reports, and project charters

• Collaborated on design thinking research projects with program director, including user interviews, focus groups, and shadowing methodologies• Collected business and user requirements from internal stakeholders, analyzed market data, policies, financial feasibility, and developed scope for demonstration of a mobile cancer screening application • Developed business use cases for communications, marketing, and brand management for university organization’s commercialization activities• Collected business, functional, non-functional, and technical requirements for website redesign• Developed organization’s marketing plan using identified business area needs, competitive landscape, financial feasibility, and cost-benefit analyses

Assistant Marketing Manager / Designer:• Lead Designer for all marketing collateral including email marketing, website content, promotional catalogs, brand management, and third party advertising• Developed organization’s first marketing department including process flows, branding collateral, talent placement, market development, and division growth activities• Developed business, functional, and non-functional requirements for the development of internal software enhancements to support merchandising, marketing, and sales departments• Elicited marketing campaign requirements using stakeholder meetings, interviews, workshops, surveys, shadowing, prototyping, and brainstorming methodologies• Interfaced with stakeholders from all levels of the organization to establish, maintain, and utilize relationships for product development• Documented business process maps and models for workflow enhancements to multiple departments• Developed standard operating procedures for marketing and merchandising departments• Developed and performed standardized onboard training• Documented current and future state process flows for multiple departments• Developed organization’s first web-based wish list program including business, user, functional, and non-functional requirements gathering activities, design specifications documentation, graphic and web development, and program administration• Designed, developed, and maintained website contentMerchandise Assistant: • Vetted, trained, and managed product vendors• Performed customer service for stakeholders, including vendors, business, and consumer clients• Utilized Excel to input product pricing and descriptions into a central database• Utilized proprietary CRM dashboard to run reports on product sales, pricing, and inventory• Implemented process improvements to increase operational efficiency and reduce waste

Assisted with transcription of ASU's portion of more than 7000 of John Tyndall’s letters for the Tyndall Correspondence Project funded by the NSF.