- Aided in the development and implementation of the Student and customized School Management System (SSMS).- Administrate and maintenance of Domain Controller and Active Directory, Additional Domain Controller, Hyper-V, DHCP, DNS Servers, Server and Application Server.- Manage Office 365 Suite.-Responsible for implementation of HRMS application which includes managing project teams, including HR business partners, end-user, IT and third-party providers (e.g. software vendor, deployment consultants), activities pertaining to the design, development, testing, training, and implementation of HRMS applications and services.- Administrate, maintain and troubleshoot EVS Application and HRMS for optimized performance, identify the issues and provide day-to-day technical support to all users.- Initiated, planned and executed NAS deployment project.- Implemented disaster recovery and back-up procedures and information security and control structures.- Responsible in Planning, Design, deployment, monitoring, maintenance, upgrade, documentation and support of all IT systems, including Servers, networking equipment, Desktop PCs, laptops, operating systems, telephones, software applications and peripherals.- Work with the Head of IT and IT Vendors to develop strategies and plans to enhance user services, improve user effectiveness and foster innovation.- Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, troubleshooting and support with in corporate standards.

Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.Led the initiative to develop and implement the New IT infrastructure, implementing Virtualization and upgrade the ERP solution according to the needs, in order to increase end user efficiencies and optimize costs.Manages Microsoft Dynamics GP Application and provide day-to-day technical support to dynamics GP users. Modifies forms and reports according to the need. And perform technical upgrades and installation of patches/Service Packs and modules.Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers/Vendors, to ensure cost effectiveness.Scheduling upgrades and backups of hardware and software systems, Storage maintenance, Regular basis of Microsoft Dynamics Backup and proper checking of backups by restoring it.Manages Active directory and Domain Controller, responsible for the provision of IT infrastructure services including desktop applications, Local and Wide area networks, IT security and telecommunications.Ensuring the smooth running of all IT systems, including anti-virus software, print services and email provisionEnsuring the security of data from internal and external attack.Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.Managing crisis situations, which may involve complex technical hardware or software problems. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessaryOversees the administration of the company's WAN and three remote locations (Factories).Oversees all help desk activities and responds to escalated help desk issues.Manages and maintain VoIP system, Voice Recording Server, and oversees surveillance system including all DVRs in HO and remote locations. Lead, mentor and train the team members.

Responsibilities of the administration and technical support for LAN.Provide desktop support for over 300+ users/corporate customers by phone or in person as needed to minimize downtime.Assists staff/customers with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Maintenance and monitoring of Active Directory, Domain Controller, DHCP, DNS, Add and maintain user accounts on the network, assigning application access, ensuring security, and maintain their configurations within standards.Work with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Responsible for installation, configuration, and troubleshooting of DELL Optiplex Desktop Systems, POWEREDGE servers and storage systems.Applying operating systems updates, antivirus packages, patches and configuration changes.Providing support for Desktop applications (Office, Operating system, Outlook, etc.) Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment. Maintain software and hardware inventory records. Recommends and / or performs upgrades on systems to ensure longevity.Generate monthly progress reports to the Technical Support Manager regarding research, development and engineering.Create variety of documents, presentations, Network maps using Excel, Word, PowerPoint and Visio.

Responsible for Maintaining and troubleshooting of LAN related problems and issuing PCs, hardware and network products to the end users.Responsible for configuring and solving Lotus e-mail, internet and Domain related issues.Troubleshooting system related problems, assembling of PCs, hardware configurations, applying operating systems updates and patches, installation of approved software and Antivirus etc including the support of remote client base.