I am a Technical Support Specialist Level 2 at Enel X Way, a leading provider of charging solutions for electric vehicles. I have a Master of Engineering Management degree from Arden University, and a Level 7 Certificate in Strategic Management and Leadership from the Chartered Management Institute.At Enel X Way, I support the installation, maintenance, and troubleshooting of charging stations across Europe, working with customers, partners, and internal teams to ensure optimal performance and customer satisfaction. I also contribute to the development and improvement of technical documentation, processes, and training materials. In my previous roles at Plug Power, I gained valuable experience in the field of green hydrogen and fuel cell technology, as well as project planning, maintenance management, and repair skills. I am passionate about bringing innovation and sustainability to the emobility sector, and I am always eager to learn new skills and technologies.