Asher Menses Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Providing end user client support to over 7000 users at Energy QLD. Supporting a multi domain statewide network for Energex, Ergon Energy, Ergon Retail, SPARQ Solutions, Yurika and Metering Dynamics.Providing priority VIP support to the senior management team (CEO, CIO, CFO, CTO). Liaising with teams and work groups to manage and support state wide video presentation and workshops using Cisco VC equipment and Webex Meetings and Events.EQL is currently in the process of migrating… Show more Providing end user client support to over 7000 users at Energy QLD. Supporting a multi domain statewide network for Energex, Ergon Energy, Ergon Retail, SPARQ Solutions, Yurika and Metering Dynamics.Providing priority VIP support to the senior management team (CEO, CIO, CFO, CTO). Liaising with teams and work groups to manage and support state wide video presentation and workshops using Cisco VC equipment and Webex Meetings and Events.EQL is currently in the process of migrating to Window 10 and Office 365. I have been able to provide BAU support for resolving a high volume of end user issues and software incompatibility. This has also included identifying re-occurring issues and creating knowledge base articles and problem tickets. Show less

Brisbane, Australia

Working with BAC onsite IT support as the primary managed service provider. Supporting all BAC ICT infrastructure and end user devices at the Brisbane international and domestic airports and all BAC offices. Acting as VDI SME for Horizon View solution. ITIL framework best practice including problem ticket and incident management, change implementation, knowledge and asset management.• ITIL framework (ServiceNow)• Maintaining knowledge base and process documents (53 articles to… Show more Working with BAC onsite IT support as the primary managed service provider. Supporting all BAC ICT infrastructure and end user devices at the Brisbane international and domestic airports and all BAC offices. Acting as VDI SME for Horizon View solution. ITIL framework best practice including problem ticket and incident management, change implementation, knowledge and asset management.• ITIL framework (ServiceNow)• Maintaining knowledge base and process documents (53 articles to date)• Executive client support and stakeholder management (CEO and management team)• Vendor management• Windows Server 2009, 2012 R2 administration (AD, DHCP, SCCM, group policy)• Level 2/3 software support (Tier 1, 2, 3)• VDI support (VMware Horizon View, VMware vSphere 6.0, Citrix)• Remote profile management (VMware UEM)• Server and endpoint monitoring and reporting (Splunk, uberAgent)• Wired and wireless network administration (Cisco ISE, Prime)• BYOD and MDM Administration (Cisco ISE, Mobile Iron)• Remote access administration (RSA, Citrix, Azure MFA)• SCCM 2012 R2 administration (Software packaging and deployemnt, Patch management, OS Deployment)• Exchange support (MS Exchange 2010)• Enterprise printer support (Ricoh Equitrac)• Hardware support (Desktops, Laptops, Smartphones, Tablets, Printers)• Cisco unified comms support (CUCM, CUCA, IM and Presence)• AV and web conference support (AMX, Cisco WebEx, Citrix GoToMeeting, Skype/Lync) Show less

Brisbane, Australia

Working with Cloud and Infrastructure Services. Supporting 8 TAFE QLD institutes and 43 remote campuses. Windows and Apple enterprise support. BAU and project work.• Level 3 client infrastructure support (Windows Server 2003 - 2012 R2, Exchange, MacOS Server)• Active Directory creation, modification and deletion• File structure setup / DFS / permissions• Software packaging and deployment (SCCM, Group Policy)• Enterprise network printer support• Group Policy… Show more Working with Cloud and Infrastructure Services. Supporting 8 TAFE QLD institutes and 43 remote campuses. Windows and Apple enterprise support. BAU and project work.• Level 3 client infrastructure support (Windows Server 2003 - 2012 R2, Exchange, MacOS Server)• Active Directory creation, modification and deletion• File structure setup / DFS / permissions• Software packaging and deployment (SCCM, Group Policy)• Enterprise network printer support• Group Policy management• DHCP and DNS management• Scripting (Batch, VBS, PowerShell)• VM Creation, migration and management (Microsoft Hyper-V)• SOE creation and support• Citrix remote access support and configuration• Window deployment services (WDS, MDT)• Working closely with 3rd party service providers and vendors• Software support (Windows 7/8.1/10, Office 2010 – 2016, Lync 2013, Autodesk Suite and many other industry specific packages)• Following ITIL framework best practice (Problem, Change Management)• ITIL Change and Ticket management (BMC ITSM Remedy, HP Service Centre, SNOW)• MDM configuration and support (Apple profile manager)• Apple Mac Scripting (AppleScript, BASH)• Apple Mac hardware and software support (server and client)• Apple Open Directory server management• Apple Mac image creation and deployment• Apple Mac packaging (JAMF Composer)• Developing support documentationIn 2016 I was involved in a project to update the Windows and Mac SOE at TAFE QLD Brisbane. This required liaising with teaching units to determine what software, updates and customisation were required. I packaged the requested software and documented all customisations. I co-ordinated the software deployment and rollout over 4 sites. I also created a new AppleScript to automate the once previous manual asset management process for all Apple Mac devices. This contributed to a time saving of 2 minutes per device during the rollout as well as increased accuracy of the information. Show less

Brisbane, Australia

Thailand

Brisbane, Australia

Working with Unisys as a field services engineer for TAFE QLD and the Department of Immigration. Experience as Team leader and backfill manager for a team of 20 engineers. Providing 2nd & 3rd level support to end-users onsite and remotely. Team technical lead for many major and minor projects. Train and oversee contractors assisting with projects. • Onsite & remote support 15,000 devices (Desktops, Laptops, Tablets, iMac’s, MacBook’s, Handsets, MFD’s, Desktop Printers, Network… Show more Working with Unisys as a field services engineer for TAFE QLD and the Department of Immigration. Experience as Team leader and backfill manager for a team of 20 engineers. Providing 2nd & 3rd level support to end-users onsite and remotely. Team technical lead for many major and minor projects. Train and oversee contractors assisting with projects. • Onsite & remote support 15,000 devices (Desktops, Laptops, Tablets, iMac’s, MacBook’s, Handsets, MFD’s, Desktop Printers, Network equipment, Servers)• Team leader and back fill manager• Active Directory administration (creation, modification and deletion)• Software deployment and removal (SCCM, Group Policy)• Remote access client support (Citrix XenApp)• Software support (Windows XP/7/8.1/10, MS Office 2003-2013, Lync 2013 and many industry specific packages)• ITIL Ticket management (BMC ITSM Remedy, HP Service Centre)• End-user support and training• Installing and assisting in configuring servers and network appliances (Routers, Switches, WAP’s, SAN’s)• Network patching and fault finding wireless and wired network faults• Image creation and deployment using WDS• Backup management & data recovery (Symantec Backup Executive)• Anti-Virus containment and removal (Symantec Endpoint Protection)• Apple Open Directory server client management• Apple Mac image creation and deployment• Team technical lead during large scale hardware and software rollouts• Developing support and policy documentation Show less

Brisbane, Australia

Brisbane, Australia