Asher Syed Email & Phone Number

Karachi, Pk

Sindh, Pakistan

• Identifying business opportunities to enhance revenue. Escalate brand visibility through implementing promotional strategies and formulate and execute new sales-oriented schemes to escalate sales• Coaching Restaurant Manager Shift managers and team members in operational excellence.• Developed delivered and maintained comprehensive training materials.• Maintain staff by recruiting, selecting, orienting, and training employees• Maintains relations with customers by organizing and developing specific customer - relations programs• Staff development by giving weekly training to improve product quality and performance.• Ensuring On Job and Off the job, Training Sessions are conducted by the Managers to assure Staff is constantly trained on all key areas of customer services to provide 100% WoW Services on all Calls and accomplishing ZERO mistakes resulting in a minimum number of complaints.• Improving the overall Call vs. Successful Order conversion ratio. Managed all F & B and day to day Operations within Budgeted Guidelines.• Maintained Excellent levels of Internal and External Customer Service• Designed exceptional menus, Purchased goods, and continuously made necessary improvements. • Ensured to control the Food Cost.• Achieve financial objectives by preparing a monthly budget• Established targets, KPI’s, Schedule, SOPs; Complied with all Health and safety regulations• Reported on Management regarding sales results and productivity.• Helping Directors Develop their Business Plans• Helping to Design the Kitchen Area in a cohesive and efficient manner• Working with Head of Departments on everything from hiring to reviewing P & L.

Pakistan

• Designing marketing strategies• Obtains market share by developing marketing plans and programs for each product; directing promotional support.• Controlling KPI and performance of multiple restaurants in Karachi• Responsible of achieving the sales budgeted targets through different sales channels.• Ensuring delivery of sales targets• Planning and developing menus to increase sales.• Responsible of setting the direction for business development so that they will identify the sites which are cost effective and profitable.• Ensuring training and development of employees at different levels so that they will contribute in the growth of the company• Efficient cost management including rationalization of labour force.• Training and hiring of labour force in conjunction with HR plan to achieve organizational targets.

Dubai

• Schedule and direct staff in daily work assignment to maximize productivity • Conduct daily and weekly meeting to ensure organizational efficiency• Continually monitor restaurant and take appropriate action to ensure food quality and service standard are consistently met• Achieved cost reduction in food, labour, and inventory.• Budget administration• Revenue generation by achieving sales targets• Customer service• Profit and loss

Karachi

• Management and Team hiring, training and standards. • Rotas, labour budgeting weekly and period budgeting, maximizing personnel utilization.• Budgets and budgetary compliance & Product quality and consistency• Developed properties maintenance and cleanliness.• Periodic general staff meeting on unit issues and marketing.• Periodic area meeting on issues and training.• Reduced shortage by conducting shift inventories and holding staff accountable for excessive food waste.• Designed and conducted personnel training and staff development programs for the organization• Increased levels of customer satisfaction remarkably

London, United Kingdom

• Ensuring smooth running of all departments• Delegating work and workload planning• Premises management• Day to day tasks in managing the store.• Any other duties which may be assigned from time to time by the Area manager and General manager• To control the weekly scraps, food cost and labour cost.• Balances services with cost to ensure profitability• Promote guest satisfaction for steady repeat business• Coach schedule servers to maximum level of performance• Monitor BOH for consistent sanitization food quality and presentation • Ensure compliance with Health & Safety legislation• Recruitment• Providing induction and trainings• Staff evaluations and appraisal• Managing trainers and trainee

London, United Kingdom

• Keeping food, beverage and labor costs under control. • Making sure the restaurant looks good and is ready for the day’s trading.• Receiving and checking the quality of goods from suppliers. • Performing clerical and administrative duties to support senior managers. • Increasing sales and customer service levels. • Estimating general expenses, food costs and packaging.

• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards• Producing accurate reports on team performance for senior managers.