Ashera Austen Email & Phone Number

Baltimore, Maryland, United States

• Directly managed 65 employees across four restaurants including cooks, cashiers, waitstaff, bussers, and hosts to include scheduling, conflict resolution, troubleshoot operations, and served as escalation point to.
• Optimized PoS (Point of Sales) system to decrease time to order though customization of PoS options, using GUI interface (based on self-study), and employee input leading to improved employee and customer experience.
• Analyzed menu pricings and sales statistics to ensure optimal ROI to offset costs increases due to increased minimum wage ensuring profitability and continuity of operations.
• Organized and optimized businesses processes and workflows to decrease likelihood of safety incidents and increase efficiency of operations.
• Trained and mentored new and existing employees and wrote and enforced company documentation regarding employee conduct and expected responsibilities.

• Analyzed network, command line, and windows process logs of more than 60 companies’ networks
• Determined triage procedures regarding suspicious activity found on systems
• Preliminary threat-hunting malicious and stealthy attackers using online and company provided resources including Kibana and Sophos

Baltimore, Maryland, United States

• Collaboratively developed and delivered timely analytical reports that led to:
• 109% increase in case closure rate for supported non-fatal shooting (NFS) investigations
• 94% increase in case closure rate for supported homicide investigations
• Manipulated and analyzed WAMI/WAAS imagery in support of law enforcement investigations
• Collected, analyzed, and disseminated investigative information from multiple sources including written reports and imagery to distill multiple data points into cohesive narrative/timeline leading to chain of evidence.