Grace Asher Email & Phone Number

United States

At Hired.com, a tech and sales hiring platform, I thrived on exceeding expectations and fostering a culture of inclusion. Over the course of three years, I managed a book of business with 60+ accounts, facilitating the hiring of over 350 candidates. Employers working with me experienced a cost per hire that was 16% lower than Hired.com's overall average. In addition, my focus on customer success translated into exceptional renewal rates, either exceeding or meeting the goal for that quarter, for a majority of my tenure at Hired.I championed exceptional client experiences, consistently exceeding the team's average Net Promoter Score (NPS). By leveraging customer feedback and incorporating my solution-oriented recommendations, my collaboration with Product and Engineering teams resulted in the development of new and improved product features, such as an Artificial Intelligence messaging tool. This new AI product saved our clients time, allowing them to focus on building relationships with candidates and spend less energy on monotonous tasks.As a natural leader, I built comprehensive training resources and mentored new hires, reducing onboarding time and guiding them to top performance, and even promotions into other roles. I also represented the Customer Success team by leading numerous team-building committees and creating initiatives that encouraged cross-functional collaboration, ultimately enhancing workflows and increasing product engagement.My passion for fostering inclusivity extended beyond my core role. I was promoted to Co-Chair of our employee resource group, "Unite," just a few months after starting as Secretary. I spearheaded initiatives like the annual International Women's Month speaking series and created a popular "Ask Me Anything" series, interviewing leads and directors from different departments to foster knowledge sharing and collaboration.

Austin, Texas, United States

I started my career at Skills Fund, which was absorbed by Ascent Funding shortly after. Skills Fund was a fintech start-up organization that made access to education more accessible, as they facilitated student loans for tech bootcamp programs that were not applicable for financial aid through FAFSA.As Manager of Customer Success, I was responsible for maintaining existing partnerships and nurturing potential leads, as well as managing a team. During my tenure, I created formal processes for the Customer Success Team to adhere to that did not exist prior, such as making the transfer of PII (personal identifiable information) more secure; developed training manuals and best practices guides; established KPIs that helped the team accurately track their performance and allow for more accurate goal forecasting, and more.

Austin, Texas

At Indeed, I played a vital role in our mission to empower individuals in their job search. In my CSM role, I bridged the gap between candidates and employers by coaching employers on ad targeting/audience targeting strategies, crafting effective copy, hiring best practices, and more. I spearheaded comprehensive hiring campaigns across various departments, internal teams, and client brands, consistently achieving diverse and challenging hiring goals.These actions helped connect employers to the type of qualified talent they were looking for, and it’s clear my methods were successful as I consistently exceeded Customer Satisfaction (NPS) targets. Additionally, I championed a data-driven approach to decision making, ensuring our efforts directly addressed customer needs and pain points. My deep understanding of the user experience was recognized not only by my clients but also by my colleagues, leading to consistent nominations for product roadmap focus groups.By focusing on customer satisfaction, data-driven decision making, and user experience, I thrived in Indeed's dynamic environment, all while contributing to our mission of helping people find jobs.

Austin, Texas

At Facebook, I embraced the “move fast break things” fast-paced environment, while consistently exceeding expectations and contributing to a positive user experience. My passion for digital advertising optimization led me to achieve significant results, including a 7% to 26% reduction in Cost-Per-Click (CPC) for various ad campaigns across quarters. This translated to a strong balance of increased/sustained ROI (conversions), higher client retention rates, and an exceptional Customer Satisfaction Score of 94.87%.Beyond campaign optimization, I championed knowledge sharing and process improvement. I spearheaded the creation of comprehensive policies and best practices for navigating Facebook's advertising platforms. This dedication extended to training other leads, representatives, and even senior leaders, solidifying my role as a knowledgeable leader.My commitment to innovation went beyond best practices. I regularly developed strategies that inspired the team to exceed company goals, particularly in closing out one-touch resolutions, surpassing the target by 11.4%. Furthermore, my expertise led to consistent selection in beta testing programs. Here, I actively shaped new initiatives, solidifying my reputation as a trusted contributor driving positive change.I also fostered a strong collaboration with Product Engineers by analyzing Facebook features and providing valuable insights. I directly influenced improvements such as enhanced ad management tools UX, strategic ad placement options on Pages, and expanded media upload options within Groups. This collaboration ensured that Facebook's advertising platform remained user-friendly and effective for businesses.In essence, my time at Facebook allowed me to excel in campaign optimization, knowledge sharing, innovation, and product improvement, all while contributing to a positive user experience for businesses and advertisers.

Austin, Tx

• Selected to be on the opening team to establish policies and procedures unique to the Concierge department.• Managed 5-15+ agents while collaborating with 2-4 different departments per shift.• Coordinated room accommodations and transportation plans for events such as SXSW and Austin City Limits, and VIPs.• Engaged with 30+ local businesses to build positive relationships and partnerships which helped me craft individualized and large group experiences.

Austin, Texas Area

• Assisted in launching opening of the hotel.• Promoted to concierge within 3 months of hire and selected to train new hires due to top performance in guest satisfaction (95.3%) and quality standards (97.2%).• Planned events and activities from parties of 10 to 400 or more, including: business conventions, group conferences, weddings, and more.• Coordinated room accommodations and transportation plans for large events such as SXSW.

Onalaska, Wi

• I contributed to the mission of helping animals find their forever home by engaging with members of the community including local businesses, donors, and patrons via 1-on-1 interactions, email, and phone support. By continuously providing quality customer service, I was also selected to work onsite for fundraising events.• Created and revised training regimens (including cross-training for other departments) with a strong emphasis on improving interpersonal skills (particularly empathy).• Maintained accuracy of all paperwork (contracts, compliance orders & pet licenses for neighboring counties) and proficiency in patron and pet databases.

La Crosse, Wisconsin Area

• Bookkeeping — process ticket sales/orders for each season & bar inventory orders• Attentively oversee events to ensure that they are running smoothly • Answer high volume phone calls & handle any questions/concerns efficiently• Purchasing (office & bar inventories)

Bachelor'S Degree, Psychology

Associate'S Degree, Supervisory Management

Certification, Leadership & Supervision