Asher Taub Email & Phone Number

As Director of Customer Success, responsibilities include continued support of our Strategic Customer Base as their CSM. Additional responsibilities include global CSM Enablement and global CSM Communications. For enablement, I ensure CSM's have the materials, tools and education necessary to stay current with our monthly release cadence and with all major enhancements to our products. For customer facing communications, to enhance our professionalism, I provide common communication templates for each CSM to share with our customer's champions. CSM Enablement requires working closely with each CS management team and each product manager on an ongoing basis tracking product updates and relevant communications to be brought to our CSM's.

Hod Hasharon, Israel

Seasoned Senior Customer Success Manager in the enterprise software industry combining business knowhow with technical expertise working in cloud based solutions for international customers whom are among the largest enterprises in the world.Working in a dynamic, cross-functional, team-based environment making a difference as part of a young and rapidly growing company in the area of next-generation SAAS! As a Senior Customer Success Manager, I am responsible for ensuring the success of Panaya’s NAM region customers. Their success depends on my strong communication, presentation and interpersonal skills with a business oriented, analytic thinkers approach.I am a trusted advisor and coach for a portfolio of customers, who is a 'post-sales' success leader, responsible for driving customer adoption by providing governance advice, methodology recommendations and best practices using application functional and IT expertise in combination with exceptional customer management experience at a senior management level and by working with the entire account team.Additional responsibilities:- Serving as a focal escalation point for issues that impact the customer’s success and drive risk mitigation. I maintain strong working relationships with customer facing personnel in the Sales, Support, Operations and Product teams.- Developing consistent long-term partnerships with customers ensuring ongoing success and realizing the full value of their investment.- Working with project managers and IT professionals on how to implement Panaya’s set of products.- Ensuring a revenue stream from Panaya’s existing install-base.- Providing accurate and timely feedback for measuring, tracking and driving high service levels and product improvements.- Providing customer service and technical support using analytic and problem solving skills, a high level of professionalism, and the ability to multi-task with strong attention to detail and self-motivation.

Usa/Israel

• A multidisciplinary computer guidance system for the surgical placement of dental Implants requiring seemless integration of 3D imaging dental treatment planning software, CT scan data, and manufacture of computer based surgical guides which are worn by patients during the surgical placement of their dental implants. The process also includes the use of custom mechanically engineered insert sleeves and dental drills. Benefits: more efficient, minimally invasive, precise implant placement resulting in reduced patient trauma, less pain and faster healing. • Current Responsibilities: Business Development and Sales Manager for USA market of dental related medical device, 10-20% travel, initiating, negotiating and closing relationships of distribution partners and suppliers. Assisting marketing plans and execution. Remote operations management of customer service, manufacturing and order fulfillment. Service existing partner relationship by providing training and support. Provide market feedback to development teams for product updates.

Usa/Israel

• Sales, including technical training and support of Computer Guided Dental Implant Surgical System similar to iDent Imaging. Successfully grew revenues and reputation leading to sale of company to BioHorizons Implant Systems a major dental implant manufacturer.• Other responsibilities included: o Managed software engineer, mechanical engineer and web designer utilizing over 20 years of programming and technical experience. o Assisted with creation of printed marketing materials and web content (www.implantlogic.com). o Trained customer service, technical support and training department.o Track contacts. o Developed and Implement Procedures.o Managed FDA regulatory consultant and issues including obtaining 510k.o Trade show management .o 25% travel to USA, mostly Long Island, NY.

N.J. Usa

• Executive Management Liason for 450 IT professionals. Day to day responsibilities include planning and tracking of a) Staff, Contractor and Offshore Resource Management b) Supply/Demand Models c) Capitalization d) Budgets e) Metrics Reporting. Special projects include CMM Level III certification and adaptation of Primavera’s Project Management software suite. These initiatives institutionalized standards and documented processes throughout the organization with skilled change management techniques to bring quality message to ‘hero’ culture.• Certified as Black Belt in Six Sigma quality program managing projects, training green belts and process owners in the Six Sigma process quality assurance methodology resulting in projects with fewer errors, less time to market and lower costs. • Systems Manager responsible for planning, estimating, scheduling, supervising design, coding, testing and integration of voice response and service center systems coupled with research, analysis, budgeting, purchasing or contractual agreements of hardware and software from 3rd party vendors related to these systems as required to address the information processing needs of the business. • Hands-on lead developer for Interactive Voice Response system, handling 10+ million calls annually, supporting 3 service centers utilizing integrated CTI technology, Dictaphone recording, 23 T1’s, and a multiple phase disaster recovery plan in Fort Lee NJ, Parsippany NJ and Raleigh NC. • Applications were benefits related including 401k Savings Plans, Pension Plans, and Health and Welfare systems. Numeric and Alpha Voice Recognition, Text-To-Speech, Faxing and Screen popping were some of the system telephony features. Transfer Connect and Call Prompter were some of the network features necessary for integration with other outsourcing vendors creating seamless phone service to the client.

N.J. Usa

• Responsible for development team for a) the US Army to access trend and forecast data used for decision making, early problem warning and historical reviews of major weapons programs b) Nielsen Ratings to understand the markets their organizations operate in.

N.Y. Usa

• Developed portfolio management system enabling Financial Consultants to improve bottom line by providing real-time financial data, calculators, reports and a PC terminal emulator with activity logging.

N.Y. Usa

Retail Salesman of IBM PC's, hardware components and software programs in computer store.