I have a good understanding of Network & IT support. I can communicate and deal with all levels from management to customer service and have the ability to present issues in a clear and concise manner, via the most appropriate media. I have the ability to translate technical terms into terms that the client can understand.I can demonstrate in-depth understanding of IT support & Network Structure and its impact on client business performance. I have strong ability to focus on and to deliver under deadlines. I can assure my best ability to contribute in any task which could lead towards growth of the business. I can take on any challenge and can lead with responsibility.
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2Nd Line Network EngineerExponential-ELondon, Gb
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Team Lead - Network TechnicianExponential-E Oct 2024 - PresentLondon Area, United Kingdom
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Network Operations Center TechnicianExponential-E Feb 2022 - Oct 2024London, England, United Kingdom• Troubleshooting circuit faults and working with carriers to achieve fault resolution in predefined SLA's• Day to day assistance with Juniper and Cisco's devices to achieve desired performance• Proactive network monitoring of alarms and traps for our customers via our monitoring tools for example SNMPc and SMARTS• Providing support handling customer enquiries and support issues using our ticketing system i.e. ServiceNOW• Driving fault resolution to ensure SLA's are not breached• Escalation of faults/outages in accordance with Exponential-e procedures• Taking immediate corrective action to restore services and providing root cause analysis where applicable
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Stock ControllerTesco Plc Jul 2019 - Feb 2022London, England Metropolitan Area -
Teaching AssistantGsl Education Jan 2019 - Oct 2019London, Greater London, United Kingdom -
Administrative AssistantSunnamusk May 2016 - Apr 2018London, United Kingdom -
VolunteerLondon 2012 Jul 2012 - Aug 2012
Ashfaq Ahmed Skills
Ashfaq Ahmed Education Details
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Business Administration And Management, General
Frequently Asked Questions about Ashfaq Ahmed
What company does Ashfaq Ahmed work for?
Ashfaq Ahmed works for Exponential-E
What is Ashfaq Ahmed's role at the current company?
Ashfaq Ahmed's current role is 2nd Line Network Engineer.
What schools did Ashfaq Ahmed attend?
Ashfaq Ahmed attended University Of Sunderland In London.
What skills is Ashfaq Ahmed known for?
Ashfaq Ahmed has skills like Stock Control, Sales, Administration, Visual Merchandising, Customer Service, Team Leadership.
Who are Ashfaq Ahmed's colleagues?
Ashfaq Ahmed's colleagues are Con Harte, George Franzini, Cornel Grant, Cmgr Fcmi, Daniel Donskihh, Acasha Duncan, Hamid Ali, Hannah Wade.
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Ashfaq Ahmed
Bsc In Quantity Surveying & Construction Management @ Nawaloka Construction Company Pvt LtdHarrow
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