Ashfaq Azad Hussain Email & Phone Number

Toronto, ON, CA

Greater Toronto Area, Canada

• Identify & cultivate new business opportunities to drive growth and expansion in North America in areas of1. SAP ERP2. Oracle Apex3. Oracle NetSuite4. Automation5. Testing6. Airport Operations7. Data Security8. Managed.
• Foster strong relationships with customers, suppliers, distributors, partners, and vendors to enhance business connections.
• Evaluate and optimize existing partnerships and sales strategies for increased effectiveness.
• Manage critical client relationships and proactively establish new ones to drive revenue growth.
• Expand the company's profile and market reach, overseeing sales, marketing, customer service, and client relationship management teams.
• Develop and strengthen internal and external relationships to drive lead generation and market share growth.

Greater Toronto Area, Canada

• Leading Strategic Vision: Spearheading the company's strategic direction by setting clear objectives and goals, driving growth, and ensuring alignment with market trends and opportunities.
• Operational Excellence: Implementing efficient operational processes and systems to optimize the import-export business, enhance cost-effectiveness, and maximize profitability.
• Leadership and Team Development: Building and nurturing a high-performing team, providing mentorship and guidance to employees, and fostering a culture of excellence and innovation.
• Client Relations and Business Development: Cultivating and maintaining strong relationships with clients, suppliers, and partners, while also identifying and pursuing new business opportunities to expand market presence.
• Financial Management: Overseeing financial health, budgeting, and resource allocation, while continuously monitoring financial performance to ensure sustainable growth and profitability.

Greater Toronto Area, Canada

• Lead and coach individuals and teams to achieve financial independence and security, leveraging proven strategies and resources from the World System Builder website.
• Mentor and guide clients in wealth-building principles, including debt management, savings, investments, and retirement planning, fostering financial empowerment.
• Analyze financial situations, identify improvement areas, and develop customized financial plans to optimize clients' financial well-being.
• Conduct training sessions and workshops on financial literacy, budgeting, and wealth-building strategies, empowering clients to make informed financial decisions.
• Drive operational efficiency by implementing streamlined processes and leveraging digital tools to enhance the financial coaching experience, ultimately improving client outcomes.

Greater Toronto Area, Canada

• Strategic Leadership: As a Co-founder, provide visionary leadership and strategic direction to the Math tutoring company, driving growth and success.
• Operational Efficiency: Develop and implement efficient operational processes, leveraging a blended learning approach to ensure the delivery of high-quality education services while optimizing resource utilization.
• Curriculum Development: Lead the development and enhancement of Math curriculum, blending traditional teaching methods with technology-driven solutions to maximize student learning outcomes.
• Team Management: Build and lead a team of educators, trainers, and administrative staff, fostering a culture of excellence and innovation while ensuring smooth day-to-day operations.
• Student Engagement: Focus on creating an engaging and effective learning environment for students, utilizing a blended learning method to cater to diverse learning styles and abilities.
• Business Growth and Partnerships: Drive business growth by identifying opportunities for expansion and strategic partnerships, positioning the company as a leader in Math education and blended learning solutions.

Caledon, Ontario, Canada

• Led operations with a focus on staff safety, discipline, and adherence to operational standards, consistently exceeding daily needs.
• Played a key role in launching operations at the Caledon, Ontario facility as part of the kick-off team.
• Collaborated closely with unionized employees to boost production and control costs effectively.
• Maintained meticulous documentation and efficiently managed administrative tasks.
• Applied advanced Industrial Engineering techniques, working with the team to achieve a nightly processing volume of 100,000+ pieces during the startup phase.
• Enhanced throughput by using safe and optimized operational techniques

Toronto, Ontario, Canada

• Designed staff schedules to optimize operational efficiency.
• Gathered and analyzed staff performance data and customer feedback.
• Identified problem areas through data analysis.
• Prepared workforce analysis reports to inform company leadership.
• Supported policy and decision-making processes through data-driven insights.

Toronto, Ontario, Canada

• Delivered exceptional customer service to clients across North America and Europe through various communication channels.
• Managed payments, refunds, and exchanges, ensuring stock replenishments using IBM Customer Order Management ERP and Microsoft Excel.
• Provided customers with booking confirmations and sent final documents promptly.
• Tracked shipments via courier and vendor websites, including UPS, FedEx, USPS, and Canada Post.
• Ensured on-time and accurate delivery of shipments, utilizing multitasking and proficiently navigating various programs and applications.

Toronto, Ontario, Canada

Dubai, United Arab Emirates

• Played a crucial role in expanding Siemens Baggage portfolio by introducing digital offerings known as Baggage 360.
• Collaborated with airports worldwide to support their digitalization initiatives.
• Strengthened business relationships with key airports, including LHR, HKG, BLR, DXB, ICN, WSA, and AUH.
• Led the successful execution of the "Baggage Flow Monitor" proof of concept, enhancing transparency and aiming to reduce mishandled baggage rates at Dubai International.
• Worked alongside a multidisciplinary team, including data scientists, software engineers, and UX developers, to create solutions encompassing all facets of airport operations.
• Provided professional and knowledgeable client service through in-depth workshops for comprehensive requirement gathering.

Dubai, United Arab Emirates

• Enhanced transparency and reporting of operational KPIs in both Baggage and Cargo operations.
• Developed hourly resource plans for government officials, optimizing the passenger experience.
• Created resilient operational plans based on historical data.
• Centralized data/reporting functions for interactive Tableau and PowerBI dashboards.
• Fostered strong relationships with external stakeholders, including government agencies.
• Developed models such as Minimum Connection Time (MCT) 60 and MCT 120 to boost transfer connection rates.

Dubai, United Arab Emirates

• Produced essential statistics for stakeholder meetings, Mishandled Baggage (MHB) working groups, and Baggage steering committees.
• Developed integrated operational plans to support terminal operations and shift managers.
• Designed and generated daily, weekly, and monthly reports to optimize operational performance.
• Led the development of data interfaces with key stakeholders, including Ground Handling Agents (GHA) and airlines.
• Played a pivotal role in enhancing the core operational application, Unified Flight Information System (UFIS).
• Conducted research and compiled data and reports to ensure alignment with market trends among stakeholders.

Dubai, United Arab Emirates

• Managed baggage performance reviews for DXB and DWC airports, addressing airline and customer complaints through CRM portal resolutions.
• Established a data analysis unit to enhance unified ramp and baggage operations.
• Led and managed the Local Baggage Committee for all airlines, resulting in a 12% improvement in issue resolution rates.
• Actively participated in Product Review Group meetings with multiple airlines.
• Developed Excel-based simulation models for predictive analysis.
• Supported internal and external audits to maintain ISO certifications and served as the central contact for employee access and business application-related issues.

Dubai, United Arab Emirates

• Led a data analytics and data entry team to design and implement an innovative reporting structure.
• Analyzed operational data to pinpoint trends and recommend strategies for improvement.
• Created data visualization and Business Intelligence reports using tools like Business Objects, PowerBI, and Tableau.
• Played a key role in supporting senior management's budgeting decisions by providing data-driven insights.
• Effectively communicated project status to senior management through formal presentations and written updates.
• Enhanced operational performance reporting by collaborating with various stakeholders and implementing their input.

Dubai, United Arab Emirates

• Established and led the Audit processes within the newly formed audit unit at dnata Baggage Operations.
• Developed and executed a comprehensive audit plan, enhancing the identification of recurring noncompliance issues.
• Conducted audits across the airside operations division, providing recommendations for improvement and preparing reports for Senior Management.
• Built strong professional relationships with various departments, including Emirates Group IT, human resources, and compliance, fostering credibility and collaboration.
• Offered advisory services to support senior management in achieving strategic objectives.
• Assessed internal controls and compliance through field audits, ensuring alignment with Standard Operating Procedures (SOPs).

Dubai, United Arab Emirates

• Spearheaded day-to-day activities, maintaining a high level of customer service and overseeing operations based on operational needs.
• Supervised a team of baggage handlers, ensuring efficient baggage reconciliation and loading for specific flights.
• Collaborated closely with airline dispatchers and flight dispatchers to coordinate the handling and connection of all bags.
• Managed coordination with various departments, including passenger services, police, customs, mishandled baggage, Airport Operations Control Center, and network control.
• Executed aircraft loading based on precise instructions, including weight and balance, hazardous materials, manifests, and transfer tags.
• Enforced safety protocols, monitored PPE usage, and ensured adherence to health and safety guidelines among baggage handlers.

Dubai, United Arab Emirates

• Oversaw daily production operations, leading a team of 65+ staff, and ensured efficient workflow.
• Implemented an Employee Motivation Program resulting in a 5% increase in aluminum alloy production.
• Consistently surpassed daily and weekly production targets, optimizing operational efficiency.
• Authorized the production of final aluminum ingots, aligning with customer requirements and maintaining high quality standards.
• Provided strategic leadership and support to the operational team, including recruitment, training, and motivation.
• Acted as a central point of contact for operational policies, procedures, and communication between field and corporate employees.Successfully supported strategic projects and corporate initiatives, often meeting or.

Bengaluru Area, India

• Led and managed a call center team responsible for servicing First Data Merchant Services (FDMS).
• Reviewed real-time data and generated performance-enhancing reports.
• Motivated agents through positive communication, resulting in improved individual KPIs.
• Conducted team meetings, ensuring consistent and accurate customer information dissemination.
• Performed quality assessments, monitoring, and training to enhance agent efficiency.
• Received "Best Achievers Award" for commitment, communication, and reporting improvements.