• Identify & cultivate new business opportunities to drive growth and expansion in North America in areas of1. SAP ERP2. Oracle Apex3. Oracle NetSuite4. Automation5. Testing6. Airport Operations7. Data Security8. Managed Services9. Professional Services• Foster strong relationships with customers, suppliers, distributors, partners, and vendors to enhance business connections.• Evaluate and optimize existing partnerships and sales strategies for increased effectiveness.• Manage critical client relationships and proactively establish new ones to drive revenue growth.• Expand the company's profile and market reach, overseeing sales, marketing, customer service, and client relationship management teams.• Develop and strengthen internal and external relationships to drive lead generation and market share growth.• Lead cross-functional teams to facilitate sustainable, long-term business growth.• Cultivate an entrepreneurial growth culture throughout the organization, influencing all teams and functions.• Research and identify new markets, providing insights for product development and distribution strategies.• Lead and cultivate strong relationships with key clients, serving as their primary point of contact and driving customer engagement to ensure their satisfaction and success.• Provide leadership and strategic guidance to clients, aligning Grey Matter Solutions' offerings with their business needs and objectives to deliver exceptional value and results.• Conduct webinars and presentations to elevate the company's brand and product visibility.Select prospective vendors and negotiate contracts, including travel to vendor locations and distribution centers.Respond to RFPs, RFIs and RFQs from potential partners and customers.Collaborate in directing the development of customer-facing web platforms and digital experiences.

• Leading Strategic Vision: Spearheading the company's strategic direction by setting clear objectives and goals, driving growth, and ensuring alignment with market trends and opportunities.• Operational Excellence: Implementing efficient operational processes and systems to optimize the import-export business, enhance cost-effectiveness, and maximize profitability.• Leadership and Team Development: Building and nurturing a high-performing team, providing mentorship and guidance to employees, and fostering a culture of excellence and innovation.• Client Relations and Business Development: Cultivating and maintaining strong relationships with clients, suppliers, and partners, while also identifying and pursuing new business opportunities to expand market presence.• Financial Management: Overseeing financial health, budgeting, and resource allocation, while continuously monitoring financial performance to ensure sustainable growth and profitability.

• Lead and coach individuals and teams to achieve financial independence and security, leveraging proven strategies and resources from the World System Builder website.• Mentor and guide clients in wealth-building principles, including debt management, savings, investments, and retirement planning, fostering financial empowerment.• Analyze financial situations, identify improvement areas, and develop customized financial plans to optimize clients' financial well-being.• Conduct training sessions and workshops on financial literacy, budgeting, and wealth-building strategies, empowering clients to make informed financial decisions.• Drive operational efficiency by implementing streamlined processes and leveraging digital tools to enhance the financial coaching experience, ultimately improving client outcomes.

• Strategic Leadership: As a Co-founder, provide visionary leadership and strategic direction to the Math tutoring company, driving growth and success.• Operational Efficiency: Develop and implement efficient operational processes, leveraging a blended learning approach to ensure the delivery of high-quality education services while optimizing resource utilization.• Curriculum Development: Lead the development and enhancement of Math curriculum, blending traditional teaching methods with technology-driven solutions to maximize student learning outcomes.• Team Management: Build and lead a team of educators, trainers, and administrative staff, fostering a culture of excellence and innovation while ensuring smooth day-to-day operations.• Student Engagement: Focus on creating an engaging and effective learning environment for students, utilizing a blended learning method to cater to diverse learning styles and abilities.• Business Growth and Partnerships: Drive business growth by identifying opportunities for expansion and strategic partnerships, positioning the company as a leader in Math education and blended learning solutions.

• Led operations with a focus on staff safety, discipline, and adherence to operational standards, consistently exceeding daily needs.• Played a key role in launching operations at the Caledon, Ontario facility as part of the kick-off team.• Collaborated closely with unionized employees to boost production and control costs effectively.• Maintained meticulous documentation and efficiently managed administrative tasks.• Applied advanced Industrial Engineering techniques, working with the team to achieve a nightly processing volume of 100,000+ pieces during the startup phase.• Enhanced throughput by using safe and optimized operational techniques

• Designed staff schedules to optimize operational efficiency.• Gathered and analyzed staff performance data and customer feedback.• Identified problem areas through data analysis.• Prepared workforce analysis reports to inform company leadership.• Supported policy and decision-making processes through data-driven insights.

• Delivered exceptional customer service to clients across North America and Europe through various communication channels.• Managed payments, refunds, and exchanges, ensuring stock replenishments using IBM Customer Order Management ERP and Microsoft Excel.• Provided customers with booking confirmations and sent final documents promptly.• Tracked shipments via courier and vendor websites, including UPS, FedEx, USPS, and Canada Post.• Ensured on-time and accurate delivery of shipments, utilizing multitasking and proficiently navigating various programs and applications.

• Played a crucial role in expanding Siemens Baggage portfolio by introducing digital offerings known as Baggage 360.• Collaborated with airports worldwide to support their digitalization initiatives.• Strengthened business relationships with key airports, including LHR, HKG, BLR, DXB, ICN, WSA, and AUH.• Led the successful execution of the "Baggage Flow Monitor" proof of concept, enhancing transparency and aiming to reduce mishandled baggage rates at Dubai International.• Worked alongside a multidisciplinary team, including data scientists, software engineers, and UX developers, to create solutions encompassing all facets of airport operations.• Provided professional and knowledgeable client service through in-depth workshops for comprehensive requirement gathering.• Presented solution proposals to clients, outlining scope, high-level architecture, and resource effort/cost for implementation.• Participated in client demos of developed solutions, preparing demo materials as needed.Mentored the MindSphere Application Team with insights into airport operations.• Explored innovative ideas for integrating operations with the latest IT technology.• Supported key workstreams and delivered briefing presentations and recommendations to Senior Executives and the Board of Directors.

• Enhanced transparency and reporting of operational KPIs in both Baggage and Cargo operations.• Developed hourly resource plans for government officials, optimizing the passenger experience.• Created resilient operational plans based on historical data.• Centralized data/reporting functions for interactive Tableau and PowerBI dashboards.• Fostered strong relationships with external stakeholders, including government agencies.• Developed models such as Minimum Connection Time (MCT) 60 and MCT 120 to boost transfer connection rates.• Forecasted baggage loads during peak periods, including Easter, Christmas, Eid, and school holidays.• Achieved a 3% reduction in Mishandled figures through improved operational plans and reporting mechanisms.• Assumed additional responsibility for Cargo operations due to good understanding of Baggage operations.• Pioneered arrival baggage delivery guidelines and KPIs.• Supported IT division with system enhancements and User Acceptance Testing.• Created and delivered training materials for team leaders and supervisors.• Gained expertise in Siemens Baggage Handling Systems using BHS data.• Led the Emergency Operations Center (EOC) – Capacity Cell during unforeseen events.• Provided support for baggage recovery operations during the EK521 crash at Dubai International Airport.

• Produced essential statistics for stakeholder meetings, Mishandled Baggage (MHB) working groups, and Baggage steering committees.• Developed integrated operational plans to support terminal operations and shift managers.• Designed and generated daily, weekly, and monthly reports to optimize operational performance.• Led the development of data interfaces with key stakeholders, including Ground Handling Agents (GHA) and airlines.• Played a pivotal role in enhancing the core operational application, Unified Flight Information System (UFIS).• Conducted research and compiled data and reports to ensure alignment with market trends among stakeholders.• Coordinated daily office organizational procedures, implemented necessary improvements, and contributed to budget management for the Planning & Performance division within the Baggage & Cargo section.• Collaborated with Dubai Airports IT, Emirates Group IT, and Siemens IT teams to enhance and develop new airport applications to support digitalization.

• Managed baggage performance reviews for DXB and DWC airports, addressing airline and customer complaints through CRM portal resolutions.• Established a data analysis unit to enhance unified ramp and baggage operations.• Led and managed the Local Baggage Committee for all airlines, resulting in a 12% improvement in issue resolution rates.• Actively participated in Product Review Group meetings with multiple airlines.• Developed Excel-based simulation models for predictive analysis.• Supported internal and external audits to maintain ISO certifications and served as the central contact for employee access and business application-related issues.

• Led a data analytics and data entry team to design and implement an innovative reporting structure.• Analyzed operational data to pinpoint trends and recommend strategies for improvement.• Created data visualization and Business Intelligence reports using tools like Business Objects, PowerBI, and Tableau.• Played a key role in supporting senior management's budgeting decisions by providing data-driven insights.• Effectively communicated project status to senior management through formal presentations and written updates.• Enhanced operational performance reporting by collaborating with various stakeholders and implementing their input.• Collaborated with Emirates Group IT on various enhancements to existing application and new developments.

• Established and led the Audit processes within the newly formed audit unit at dnata Baggage Operations.• Developed and executed a comprehensive audit plan, enhancing the identification of recurring noncompliance issues.• Conducted audits across the airside operations division, providing recommendations for improvement and preparing reports for Senior Management.• Built strong professional relationships with various departments, including Emirates Group IT, human resources, and compliance, fostering credibility and collaboration.• Offered advisory services to support senior management in achieving strategic objectives.• Assessed internal controls and compliance through field audits, ensuring alignment with Standard Operating Procedures (SOPs).• Successfully completed the Certified Internal Auditor Program and earned a promotion to a Data Analyst role for strong IT skills and critical thinking abilities.

• Spearheaded day-to-day activities, maintaining a high level of customer service and overseeing operations based on operational needs.• Supervised a team of baggage handlers, ensuring efficient baggage reconciliation and loading for specific flights.• Collaborated closely with airline dispatchers and flight dispatchers to coordinate the handling and connection of all bags.• Managed coordination with various departments, including passenger services, police, customs, mishandled baggage, Airport Operations Control Center, and network control.• Executed aircraft loading based on precise instructions, including weight and balance, hazardous materials, manifests, and transfer tags.• Enforced safety protocols, monitored PPE usage, and ensured adherence to health and safety guidelines among baggage handlers.• Advanced expertise through courses in Airside Load Management, aviation security, IATA messages, and SITA systems, contributing to operational efficiency.• Championed adopting new technology, including a Handheld Scanner for baggage reconciliation, promoting operational efficiency and accuracy.• Promoted to Airside Area Supervisor in recognition of dedication and strong self-directed leadership abilities.

• Oversaw daily production operations, leading a team of 65+ staff, and ensured efficient workflow.• Implemented an Employee Motivation Program resulting in a 5% increase in aluminum alloy production.• Consistently surpassed daily and weekly production targets, optimizing operational efficiency.• Authorized the production of final aluminum ingots, aligning with customer requirements and maintaining high quality standards.• Provided strategic leadership and support to the operational team, including recruitment, training, and motivation.• Acted as a central point of contact for operational policies, procedures, and communication between field and corporate employees.Successfully supported strategic projects and corporate initiatives, often meeting or exceeding deadlines.

• Led and managed a call center team responsible for servicing First Data Merchant Services (FDMS).• Reviewed real-time data and generated performance-enhancing reports.• Motivated agents through positive communication, resulting in improved individual KPIs.• Conducted team meetings, ensuring consistent and accurate customer information dissemination.• Performed quality assessments, monitoring, and training to enhance agent efficiency.• Received "Best Achievers Award" for commitment, communication, and reporting improvements.