Ashfaq Uddin Email & Phone Number

New York, NY, US

• Working closely with service management to help in communicating problem analysis and solutions to the customer.
• Experience in IP addressing & updating IOS on devices.
• Maintenance of L2 switching tasks which include VLAN, VTP, STP, RSTP, Ether channels and inter-VLAN routing.
• Work on in-house network monitoring software that monitors network traffic and networking devices such as Cisco switches & Routers and used in troubleshooting general LAN/WAN problems.
• Troubleshooting the routing protocols like BGP, OSPF, etc. and work with internal teams to resolve the issues.
• Installed and configured 8x8 VoIP phones.

• Worked in Network Operation Center (NOC) environment.
• Delivering network support with a well experienced team and handling Incident Management, Handling priority basis incidents with command center and support teams to resolve business critical incidents - Priority.
• Monitored ongoing troubles and reported to management.
• Attended monthly NOC to NOC meeting with Offshore team to review the problems and to improve the services.
• VLAN, VTP and STP configuration and design, using dot1Q trunking protocol.
• Extensive troubleshooting on OSI Layers 1, 2 and 3.

• Perform maintenance and installation of peripheral devices, cables, operating systems, server management, LAN/WAN and communication services
• Troubleshoot basic hardware devices for daily use such as printers, monitors, scanners, cameras, laptops etc.
• Use effective communication skills for increased client satisfaction
• Prepare documentation, write memos, warrants, daily notes or warnings, official letters, applications on daily basis
• Deal with basic computer hardware and software applications for daily activities
• Experience upgrading interactive applications and migrating interactive applications to new computer platforms is highly desirable.