• To arrange trucks as required from local market• Preparing contracts and arrange transportation. • Arrange trucks from local market if needed.• Arrange trucks on the loading point before time.• Check location and status of trucks with their drivers• Keep daily trucks movement log updated• Calculate maintenance cost of trucks and update in the log.• Prepare advance cash vouchers for each driver trips• Prepare maintenance vouchers for the manager Approval.• Coordinate with customer with their loading schedules.

• Post quality check follow up calls to be made to the customer using the customer database • Contacting customers using Emails, Fax and telephone.• Follow-up sales leads to introduce new service to the customers. • Calling customers to verify if the customer is satisfied with the service provided. • Calling customers and introducing campaigns like s-class, B-class, ECO service. • Handling customer complain and doing follow up. • Sending letters to the customer for the service recalls. • Making customer bookings and educating promotion items. • Calling customers and making booking for service recalls. • Assisting another staff on various grounds and various departments • I was assigned to handle Arabic inbound calls • I was also taking Supervisory roles in Terms of Team Management and Team Building• Involved in Various Sales Based operations Which was On the Phone and One to One with Live Customers.

Shipment Resolution Clerk - Outbound calls• To search the correct delivery location of undelivered shipments• Rectifying unclear address on the package• Scanning bad address shipment barcodes and to update the system• Scan all the shipment in the cell bar on daily basis• Assist operation where ever possible.• Checking the PROACT software on daily basis and respond accordingly.• As part of a team I use of bring the new inbound shipment from DAFZA.• Process custom papers at Dubai Airport Freezone customs to transfer shipment in custom sealed vehicle to Jebel Ali Freezone.Custom Clearance--->• Clear inbound shipment from Dubai Airport Freezone• Export shipment via temporary export.• Clear Bounded vehicle in Jebel ali Freezone custom• Daily prepare customs papers and process from from Jebel Ali freezone authority customs.• Calculate weight, volume, or cost of goods to be moved • Arrange delivery or storage of goods at destinations. • Keep records of goods dispatched or received. • Verify Proper packaging and labeling of exported goods. • Clear goods through customs, arranging for applicable duties and taxes. • Responsible of Jebel Ali Free zone Branch, • ensuring all shipments barcodes were scanned on daily basis, • Manage to transfer cargo to Dubai Airport free zone (DAFZA) • Complete customs paperworkAir Import Freight Clearance - UPS Supply Chain Solution - June 2013 to December 2013• Online clearance of import cargo on Mirsal 2.• Review and identify customs documentation.• Fill and process customs forms for Transit, import, Import for re-export & more• Online prepare Free Zone gate pass, using Rasoom wallet.• Maintain CDR account within a stipulated time frame and avoid fine.• Entering correct HS code for specified items• Confirmation of duty and other charges before delivery• Prepare cash receipt for the cash customers• Arranging cargo delivery as the requirement• Clear cargo on deposit and reclaiming Deposit.