Ashfaq Khan Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

•Managing the Department as Acting Manager and reporting to GM Marketing•Responding to customer inquiries, Managing Complaints and CCTV Footage Request•Responding to customers on multiple mediums “Calls, Facebook, WhatsApp, Instagram, Emails•SMS Broadcasting through E-Ocean portal (Purchasing SMS and Broadcasting on available customer database•Managing Lucky Draw entries during mall events•Customer registrations through WhatsApp during mall activities•Departmental Monthly, Yearly and quarterly comparison reports•Follow-up, correspondence and coordination with all departments to ensure customer complaints and queries are being resolved within the mentioned time frame•Social media stats presentation at the end of events

Karāchi, Sindh, Pakistan

•Departmental reporting, Lost and Found items audit and submission•Staff training about mall services and SOP’s•Assisting customers with inquiries at Customer Service Desk•Conducting weekly sales update and sharing with marketing team•Assisting marketing team in on ground activities•Handling Lucky Draw entries•Handling the gifts inventory during marketing activities•Taking customers complaints and feedback•Conducting customers survey and sharing the report with management

Pakistan

•Assisting customers at Front Desk•Customers Announcement, Wheelchair Assistance, Transportation Assistance•Lost & Found Submission and handover after verification•In case of valuable lost item, forwarding CCTV footage request•Weekly Sale updates•Provide mall information to customers and call center•Handling Lost child•Conducting surveys and sharing Feedback and Suggestions to Line Manager

Pakistan

• Handling internal and external calls• Handling guest request and complaints with problem Resolution • Order Taking from guest for In-Room Dinning • Handling Fire Alarm System• Supervising the shift • Preparing Monthly Reports of guest complaint and Request• Training New Associates

Dubai

Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as requiredDemonstrate a high level of customer service at all timesComply with hotel security, fire regulations and all health and safety legislationAttend appropriate training courses, when requiredDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments, as necessary

Dubai

Karāchi, Sindh, Pakistan

Worked As trainee at Front Office, experience in following areas1. Communication Department 2. SGR (Guest Service Center)3. Business Centre4. Main Reception5. Sheraton Club Reception6. Reservation7. Bell Desk

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Worked as a trainee in Finance, experienced in following areas1. ACCOUNT PAYABLE2. ACCOUNT RECEIVABLE3. NIGHT AUDIT4. INCOME AUDIT5. GENERAL CASHIER

Short Film (Short Course), Film/Cinema/Video Studies

Bachelor Of Commerce (B.Com.), Business/Commerce, General